Internship - Helpdesk

7 days ago

Shah Alam, Malaysia RENTWISE SDN BHD Full time

**Job Overview**

Assist the Helpdesk team in providing first-level IT support to end users. This internship offers hands-on experience in troubleshooting, ticketing systems and technical communication.

**Key Responsibilities**:

- Help perform basic troubleshooting for PCs, laptops, printers and software.
- Escalate unresolved issues to senior technicians.
- Record and update support activities in the ticketing system.
- Assist with software installation and basic setup.
- Support in maintaining IT records and simple reports.
- Perform ad-hoc tasks assigned by the supervisor.

**Learning Outcomes**
- Gain hands-on experience in IT helpdesk operations and customer service.
- Understand the workflow of incident management and ticketing systems.
- Develop troubleshooting and technical communication skills in a professional environment.

**Qualification**

Diploma/Degree in Information Technology, Computer Science or related field.

**Requirements**:

- Basic understanding of hardware troubleshooting, desktop support and helpdesk operations.
- Good communication skills in Bahasa Malaysia and English.
- Eager to learn, proactive and able to work well in a team.
- Good to have: ITIL V3 Foundation or CompTIA A+ certification.

**Job Type**: Internship

Pay: RM1,000.00 per month

**Benefits**:

- Free parking

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How long does the internship take? From when to when?

Work Location: In person

  • Internship for IT Department

    1 week ago

    Shah Alam, Malaysia TASCO Berhad Full time

    **1. IT Support & Helpdesk** - Assist in troubleshooting hardware, software, and network issues. - Provide technical support to employees or customers. - Set up and configure computers, printers, and other IT equipment. - Maintain documentation for IT processes and solutions. **2. Networking & Systems Administration** - Help in setting up and maintaining...

  • Internship - IT Studies

    2 weeks ago

    Shah Alam, Malaysia Stanta Mauser (M) Sdn Bhd Full time

    Assist management & maintenance of IT related equipment and infrastructure - Assist maintenance and support In-House system - Provide helpdesk & system support to users - Assist perform daily and monthly data backup - Assist maintain and monitor of user access control on network and server - Assist maintain and develop IT documentation and filing - Perform...

  • Internship - IT Department

    7 days ago

    Shah Alam, Malaysia Stanta Mauser Full time

    **Job Description & Job Specification for** Position: Internship - IT Department Report to: Manager **Key Responsibilities**: a. Assist management & maintenance of IT related equipment and infrastructure. b. Assist maintenance and support In-House system. c. Provide helpdesk & system support to users. d. Assists perform daily and monthly data...

  • Internship - Rma (Return Merchandise Authorization)

    7 days ago

    Shah Alam, Malaysia RENTWISE SDN BHD Full time

    **Job Overview** We are looking for an RMA Intern to assist our RMA team in managing customer equipment returns, repairs and replacements. You will gain hands-on experience in technical operations, equipment auditing and coordination across departments. **Key Responsibilities** - Assist in processing returned equipment and parts according to standard...

  • internship - information technology (it)

    2 weeks ago

    Shah Alam, Selangor, Malaysia Stanta Mauser (M) Sdn Bhd Full time 6,000 - 12,000 per year

    Job Descirptions:Assist management & maintenance of IT related equipment and infrastructureAssist maintenance and support In-House systemProvide helpdesk & system support to usersAssist perform daily and monthly data backupAssist maintain and monitor of user access control on network and serverAssist maintain and develop IT documentation and filingPerform...