Outlet Supervisor

3 days ago

Johor Bahru, Malaysia Kwan Kee Store Full time

A **Retail Manager** oversees the daily operations of a retail store, ensuring smooth functioning, customer satisfaction, and profitability.

**Skills & Qualifications**
- Strong leadership and communication skills.
- Sales-driven with customer service expertise.
- Proficiency in retail POS systems and inventory software.
- Problem-solving and decision-making abilities.
- Previous retail experience (management preferred).

**1. Store Operations Management**
- Ensure the store is well-organized, clean, and visually appealing.
- Oversee opening and closing procedures.
- Manage inventory levels and stock replenishment.
- Handle cash management, including daily sales reports and banking.
- Ensure compliance with company policies and retail regulations.

**2. Sales & Customer Service**
- Drive sales targets and monitor performance metrics (KPIs).
- Train staff in sales techniques and customer engagement.
- Handle customer complaints and ensure high service standards.
- Implement promotions and merchandising strategies.

**3. Staff Management**
- Recruit, train, and supervise retail staff.
- Create work schedules and assign duties.
- Conduct performance reviews and provide feedback.
- Foster a positive work environment and resolve conflicts.

**4. Inventory & Supply Chain**
- Monitor stock levels and place orders with suppliers.
- Conduct regular stock audits to prevent shrinkage (theft/loss).
- Manage returns, defective items, and supplier issues.

**5. Financial Management**
- Prepare budgets and control expenses.
- Analyze sales reports to identify trends and improve profitability.
- Optimize pricing strategies and discount policies.

**6. Marketing & Merchandising**
- Plan in-store promotions and seasonal displays.
- Collaborate with marketing teams on campaigns.
- Ensure product placement maximizes sales (visual merchandising).

**7. Compliance & Safety**
- Ensure adherence to health, safety, and security protocols.
- Follow labor laws and retail industry regulations.
- Handle emergencies (theft, accidents, etc.) appropriately.

**Job Types**: Full-time, Permanent

Pay: RM2,200.00 - RM3,500.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Retail sales: 3 years (preferred)

Work Location: In person

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