Outlet Supervisor

3 days ago

Johor Bahru, Johor, Malaysia CHAGEE (M) SDN. BHD. Full time

We are looking for Assistant Supervisor / Supervisor for our outlet at Sunway Kluang Mall, Johor. At CHAGEE, we believe that all outlet partners are the bloodline of the company as they are the front-liner who bring up most services and product to satisfy the needs of all CHAGEE's customers.  Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Responsibilities:

  • Expected to work at highest standard at all times to ensure outlets product and service quality.
  • Manage and to brew the beverage based out in-house recipe.
  • Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
  • Forecast and set sales target with actions in place to meet sales target set.
  • Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
  • Sourcing, hiring, and training of new outlets staff to meet outlet's staffing requirement.
  • Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
  • Manage all receipts of outlets, includes cash, card payment and e-wallet payment.  Ensure no missing payments for all sales made and safe keep cash received.
  • Manage and monitor outlets costing, including raw material costing, labour cost, and other utilities cost and expenses, ensure outlet meet profitability target set.
  • Ensure outlet operation guide is adhere to by outlet and staff at all time.
  • Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
  • Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
  • Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.

Benefits:

  • Employee Benefit.
  • On-job Training & Development Provided.
  • Rapid Career Advancement based on candidate on-job performance.
  • Free CHAGEE Drinks.
  • EPF/SOCSO.

Requirements:

  • Basic computer skillset and able to use software such as, Excel, Power Point and etc.
  • Possess own transportation.
  • Willing to travel.
  • Able to work on shifts, weekends and public holidays.

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