Outlet Supervisor – Mixue Ice Cream

1 day ago

Johor Bahru, Johor, Malaysia ADVANCELUBE ENTERPRISE SDN BHD Full time 24,000 - 36,000 per year

Job Description:

Mixue is expanding fast, and we're looking for dedicated and responsible Outlet Supervisors to lead our team in delivering top-tier service and product quality. As a Supervisor, you'll be responsible for ensuring smooth daily operations, maintaining high standards, and supporting the growth of your outlet.

Key Responsibilities:

  • Always prioritize customer satisfaction – greet every customer with a smile and ensure the best service
  • Lead by example in providing excellent customer service and product knowledge
  • Ensure all staff are trained and follow HQ SOPs for product preparation and hygiene
  • Promote products and support team in upselling and achieving daily sales targets
  • Oversee opening and closing procedures, stock counts, and inventory usage control
  • Maintain product quality, cleanliness, and compliance with food safety standards
  • Monitor and manage daily sales performance, profit margins, and cost control
  • Ensure outlet is well-organized, clean (internal & external), and comfortable for customers
  • Ensure raw materials and supplies are always sufficient to support operations
  • Motivate and guide the team to achieve operational excellence

Requirements:

  • Minimum 1–2 years of experience in F&B or retail (supervisory experience preferred)
  • Strong leadership, communication, and problem-solving skills
  • Able to work shifts, weekends, and public holidays
  • Responsible, hands-on, and proactive in daily operations
  • Able to manage team performance and delegate tasks effectively
  • Good understanding of inventory and outlet management

What We Offer:

  • Competitive salary with performance-based incentives
  • Career advancement opportunities within a fast-growing brand
  • Staff meals and uniforms provided
  • Supportive and friendly working environment
  • Training provided by HQ

How to Apply:

Interested candidates, please contact Madam Lee at to arrange an interview.

Take the next step in your career with Mixue – where leadership meets opportunity

Job Type: Full-time

Pay: RM1, RM3,000.00 per month

Work Location: In person

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