Outlet Manager

2 weeks ago

Johor Bahru, Johor, Malaysia Cold Stone Creamery Full time 30,000 - 50,000 per year

Cold Stone Creamery and Wetzel's Pretzels are looking for fresh faces to join our team and deliver The Ultimate Ice Cream Experience and freshly baked pretzels to our customers.

The job offers many perks such as performance incentives, insurance, training for career growth, and of course lots of ice cream and pretzels

Job Responsibilities

  1. Oversee the daily operations of outlet for smooth operations.

  2. Plan and assist daily workloads to outlet associates.

  3. Develop and enforce established policies and procedures.

  4. Establish operational strategies to meet quality and customer service standards.

  5. In-charge of performance and sales of the Outlet and ensures that the company's profits and goals are met - Develop marketing strategies to improve sales and profitability.

  6. Maintain the outlet facility clean and safe.

  7. Obtain customer feedbacks and recommend necessary outlet operational changes.

  8. Work closely with various department and HR Department on Outlet recruitment and staff requirement - Interview and hire associates for outlet operations.

  9. Schedule orientations and job trainings to outlet associates.

  10. Organize regular meetings to discuss about issues and updates.

  11. Analyze and resolve problems in a timely and accurate manner.

  12. Organize special events and entertainments to attract more customers – based on company promotions.

  13. Address customer queries courteously and ensure customer satisfaction.

  14. Develop cost-effective operational plan to achieve outlet goals.

  15. Assist in cash handling activities and develop expense and revenue reports.

  16. Contributes to achieving profitability through cost controls and shift management. Shift control is a core function of all Managers.

  17. Take monthly inventories with monitor supplies and maintain an optimum stock level so as to meet their customer's demand.

  18. Avoid excess and detect waste for optimum profit without affecting the company's performance.

  19. Manage and focus on safety and health standards in order to make sure that your teams have good knowledge on safe working condition.

  20. Assume other relevant tasks as assigned from time to time.

  21. To maintain within budget at all times.

  22. Update staff attendance and leave record on daily basis.

  23. Verify outlet staff overtime claim against staff attendance record before submitting for payroll processing.

  24. Assist in the preparation of regularly scheduled reports.

  25. Assume other relevant tasks as assigned from time to time.

Job Type: Full-time

Pay: From RM2,700.00 per month

Work Location: In person

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