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Customer Service Representative

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Kuala Lumpur, Malaysia Infra mobile digital sdn bhd Full time

Handling and dealing with stakeholder forms and internal teams to ensure accurate data, resolve issues to sign off cases and clearance to release stakeholder sum. - Work closely with handover team and defect team to handle and resolve customer inquiries within the prescribed period. - Analyse and track the root cause of complaints and claims cases with proposed constructive solutions for continues improvement in service quality in long run. - Update and sending daily report. - Knowledge in Development Construction Industry will be added advantage.
INFRA MOBILE DIGITAL (IMD) was established in 2015. ProSales, firstly launched in 2017, has be designed and developed to help property developers optimizing the buyers’ journey in the property ecosystem. ProSales digital solution, an “End-to-End Property Solution”, has transformed the customer property-buying experience in a transparent, trustable, seamless and enjoyable virtual journey. In 2019, ProSales became a member of the Malaysia PropTech Association. By June 2019, ProSales officially entered the commercial market, and within a year, we grew by over 300%. Our mission: To drive the digital transformation of the property market in Malaysia and Asia through innovative solutions tailored on the real needs of developers. To enhance customer experience and satisfaction by keeping people as the main focus of all our digitalized solutions. Our Vision: To become the leading PropTech service provider in Asia providing cutting edge tech-solutions to property developers and aiming to a Total PropTech adoption in the market by offering innovative digital tools to ease the processes while keeping the main focus on people. Our Motto Customer - Customer satisfaction is our main focus. We listen, elaborate and resolve the challenges of our clients having people always at the frontend Excellence - No compromise on this as there cannot be success without excellence We strive towards excellence of our solutions aiming to the success of all our clients
STPM / A Level or Equivalent