Ecommerce Executive

1 week ago

Kuala Lumpur, Malaysia OATSIDE Full time

OATSIDE is a full-stack plant milk startup based in Singapore. Our mission is to provide a healthy and sustainable oat milk that is incredibly delicious. We are committed to delivering high-quality oat milk from our state-of-the-art facility, ensuring a sustainably sourced and unadulterated process from oat to milk.

As an E-commerce Executive at OATSIDE, you will play a crucial role in supporting our online operations. You will gain hands-on experience in various aspects of e-commerce, including website management, customer service, digital marketing, project management, and data analysis in SEA region.

**Key Responsibilities**:
**1. eStore Management**:

- Manage the pipeline in updating product listings, descriptions, and images on the e-commerce platform, including creating Creative Briefs.
- Monitor website performance and identify areas for improvement in user experience.
- Collaborate with the marketing team to ensure consistent branding and messaging across the website.

**2. Customer Service**:

- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Manage customer feedback and reviews, leveraging insights to enhance the overall shopping experience.
- Work closely with the fulfilment team to track orders and address any shipping-related concerns.

**3. Digital Marketing Support**:

- Assist in creating engaging content for social media platforms to drive traffic and engagement.
- Help analyze campaign performance metrics to optimize marketing strategies and maximize ROI.

**4. eCommerce Partnering**:

- Collaborate with eCommerce partners to plan and execute campaigns, such as discounts, bundle deals, livestreaming, Mega campaigns, etc
- Drive meaningful two-way partnerships with eCommerce Partners, including but not limited to - eCommerce Platforms, Media Agencies, MCN Partners, Affiliate Partners, etc.
- Draft artwork briefs and manage timelines of deliverables
- Coordinate with internal teams to ensure timely delivery of promotional materials and inventory availability for campaigns.
- Secure, build and manage a pipeline of Affiliates who love the brand
- Monitor campaign performance on eCommerce platforms, analyzing metrics such as click-through rates, conversion rates, and sales volume.

**5. New Product Launch**
- Support internal teams in delivering marketing and sales objectives for new product launches
- Initiate and drive plans within the eCommerce & Digital Space, to accelerate the uptake of new launches

**Requirements**:

- Bachelor Degree in Business, Marketing, or other related major
- Preferably has 1-2 years of experience in eCommerce spectrum
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Familiarity with e-commerce platforms is a plus but not necessary
- Willingness to try new things, and create breakthroughs.

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