Policy Servicing Analyst

4 days ago

Kuala Lumpur, Malaysia Zurich Insurance Full time

**Summary**

The role involves providing operational support for Policy and Certificate Reinstatement & Changes, encompassing tasks such as conducting business process analysis, approving reinstatements, and changes as authorized, and fulfilling other duties periodically assigned by the supervisor to meet operational or other requirements.

**Key Tasks & Responsibilities**
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Support processing of Reinstatement & Change requests and approve up to authority limit assigned.
- Review and recommend measure to improve the existing process and system.
- Perform data analysis and presentation to support business decision.
- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
- Establish and update guidelines, working instructions and standard operating procedures.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:

- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Perform User Acceptance Testing (UAT)
- Prepare test script.
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.

**Qualifications & Experience**
- Bachelor’s Degree in Business Administration or equivalent
- At least 1-2 years’ experience in Insurance Industry
- Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all levels effectively.

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