Quality Assurance Assistant Manager

1 week ago

Bayan Lepas, Malaysia Teleperformance Full time

Qualifications:
A. Minimum Education Requirement
- Degree in any discipline

B. Minimum Relevant Work Experience
- 1 year customer service

C. Skills
- Experience within customer services, experience in moderation will be preferred
- Excellent leadership and communication skills
- Ability to deal with demanding customers and escalations
- Fast learner and able to cope in a fast-paced environment
- **Language proficiency in English is mandatory**:

- Can work independetly and has a good sense of responsibility
- Commited to learning
- Ownership

D. Preferred Qualifications
- Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
- 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results
- Demonstrated ability to perform well in a rapidly changing and extremely global team
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
- Excellent communication skills
- Strong critical thinking and exceptional problem-solving skills
- Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
- Passion for our mission of ensuring a world class support experience for our community
- Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
- **Experience in leading QA Supervisors**:

- **Experience in supporting travel / hospitality account**

**Responsibilities**:

- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives
- Package, deliver, and at times present key findings and briefings
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA

  • Quality Assurance Manager

    4 days ago

    Bayan Lepas, Malaysia Executive Compass Full time

    ** Familiar in Medical related quality standards (ISo 13485)** ** Experience in managing large group subordinates (up to 10-20)** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. - Be creative and proactive contributor on...

  • Quality Assurance Engineer

    2 days ago

    Bayan Lepas, Penang, Malaysia FILPAL Full time 45,000 - 60,000 per year

    Salary Range:RM3,500 - RM5,000 Position OverviewWe are seeking aQuality Assurance (QA) Engineerwith expertise inRadio Frequency (RF) and Electronic Systemsto join our team. The QA Engineer will be responsible for ensuring compliance with industry standards, implementing quality assurance processes, validating RF test methods, and driving continuous...

  • Quality Assurance Engineer

    2 days ago

    Bayan Lepas, Penang, Malaysia FILPAL Full time $60,000 - $80,000 per year

    We are seeking a Quality Assurance (QA) Engineer with expertise in Radio Frequency (RF) and Electronic Systems to join our team. The QA Engineer will be responsible for ensuring compliance with industry standards, implementing quality assurance processes, validating RF test methods, and driving continuous improvements across design, manufacturing, and...

  • Bpo Quality Assurance Supervisor

    7 days ago

    Bayan Lepas, Malaysia growthfn Full time

    The Quality Assurance Supervisor in a Business Process Outsourcing (BPO) environment is responsible for overseeing the quality assurance team to ensure the delivery of high-quality services and customer satisfaction. This role involves monitoring and evaluating the performance of customer service representatives, implementing quality standards, and providing...

  • Quality Assurance Executive

    1 hour ago

    Bayan Lepas, Penang, Malaysia SMARTLINK ENGINEERING (PENANG) SDN. BHD. Full time 30,000 per year

    Responsibilities:Devise procedures to inspect and report quality issues.Monitor all operations that affect quality.Assure reliability and consistency of production by process checking and final output.Appraise customer's requirements to ensure full satisfaction.Report all malfunctions to production superior to ensure immediate action.Facilitate proactive...

  • Quality Assurance Manager

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Manager - Mandarin Speaker Location: Bayan Lepas, Penang, Malaysia. Salary Range: RM9,000 - 12,000 Language: Mandarin (Malaysian) Specialization: at least 2 years QA Manager experience with Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and...

  • Quality Assurance

    6 days ago

    Bayan Lepas, Malaysia DB Scenker Logistics Malaysia Full time

    Perform final inspection gate duty including counting all partial boxes to ensure accurate quantity, orientation of unit/trays are in correct and all relevant inspection activities as per inspection guidelines for HUPAST 1 and HUPAST 2. Conduct ESD audit and ensure all staff comply to ESD requirement and SOP during their day to day task. Report to...

  • Quality Assurance Executive

    2 weeks ago

    Bayan Lepas, Malaysia GF TECHNOLOGY SDN. BHD. Full time

    **Responsibilities**: - Handling of external and internal quality - Liase with customer regarding quality issues - Liase with supplier regarding quality requirement - Dealing with external calibration bodies for calibration - Able to read Mechanical Drawing - Carry out testing of parts by using: - AFM (Atomic Force Microscope) - to check surface structure...

  • Quality Assurance Executive

    1 hour ago

    Bayan Lepas, Malaysia GF TECHNOLOGY SDN. BHD. Full time

    **Responsibilities**: - Handling of external and internal quality - Liase with customer regarding quality issues - Liase with supplier regarding quality requirement - Dealing with external calibration bodies for calibration - Able to read Mechanical Drawing - Carry out testing of parts by using: - AFM (Atomic Force Microscope) - to check surface structure...

  • Quality Assurance Technician

    1 week ago

    Bayan Lepas, Malaysia Pentamaster Full time

    Embark on a Challenging & Rewarding Career!- Proudly recognized with “Best Employer Award 2023” by EPF, we believe in empowering our employees to reach their full potential through ongoing development and career advancement opportunities. Discover the career paths available and start your journey with us today. Benefits with PentamasterBonus &...