Section Manager

Date Posted:
2025-08-27

Country:
Malaysia

Location:
Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis & Sigma is growing and is looking for a Section Manager for Klang Valley area.

Position Summary

The Section Manager is responsible for overseeing the daily operations of field service, ensuring service excellence, compliance, and customer satisfaction. This role involves managing a team of supervisors and technical staff, ensuring high-quality maintenance, and driving operational efficiency while maintaining full P&L accountability for the customers' account.

Key Responsibilities

1. Operational Leadership- Manage day-to-day site operations to ensure smooth service delivery.

2. Customer & Quality Management- Build and maintain strong relationships with internal & external stakeholders.- Ensure all maintenance, repair, and reporting activities meet contractual obligations and customer expectations.- Monitor and continuously improve maintenance standards, breakdown response, and service quality.

3. Compliance & Safety- Ensure strict adherence to EH&S policies and statutory requirements.- Maintain all inspection records and certifications (including Schedule 14 compliance).- Champion a strong site safety culture and enforce safe work practices.

4. Financial & Business Responsibility- Act as the P&L leader for customers' accounts, responsible for financial performance, budgeting, and resource allocation.- Drive operational cost control and ensure profitability.- Identify growth opportunities and support business development through service quality.

5. Team Leadership & Development- Lead, mentor, and coach supervisors, chargeman, competent person, and field staff.- Foster a culture of accountability, collaboration, and continuous improvement.- Ensure team engagement, performance management, and career development.- Education: Diploma/Degree in Engineering (Mechanical, Electrical, or related discipline).- Experience: 8-10 years in elevator/escalator, facilities management, or related industry, with at least 3-5 years in managerial/supervisory roles.- Technical Knowledge: Strong understanding of elevator/escalator maintenance, troubleshooting, and statutory compliance.- Leadership Skills: Proven ability to lead and motivate diverse technical teams.- Customer Skills: Excellent communication, relationship management, and conflict resolution skills.- Financial Acumen: Experience managing budgets, cost efficiency, and P&L accountability.- Safety Knowledge: Solid understanding of EH&S regulations and site compliance requirements.

What We Offer- Competitive Package: Attractive salary with performance incentives.- Professional Growth: Access to global training, mentorship, and career development opportunities.- Cutting-Edge Environment: Exposure to advanced technologies and high-standard operational practices.- Team Culture: A supportive workplace with strong leadership backing and collaboration.- Impactful Role: Direct influence on customer satisfaction, service quality, and business performance.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, a