Customer Service Advisors

3 days ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Communication Skills gaming Native Korean
- **Immediate joiners**

**KL Sentral**

**Rotational shifts**

**Salary**:
MYR 8.3k-8.8k

2 years in CS experience

Gaming level in Genshin Impact/Honkai Stair Rail.

request to have their User ID checked to check the level
- The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the
- Internet, depending upon client requirements. This position provides customer service support and
- resolution of routine problems regarding the client's product or services. It is for the China and Taiwan markets.
- Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools; and

resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon

procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work, including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document, and retrieve information in the call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or

more senior staff.
- High school diploma with 1 year of customer service and gaming experience (Hoyoverse).
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally, in Mandarin
- Dependable with strong attention to detail
- skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high-production work environment
- Ability to work as a team member as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and

professional tone and manner.
- Ability to rotate shifts as needed.
- Based on location and/or program, additional experience or skills may be required

Job requirements may vary by country and will not violate any local laws.

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