Cafe Supervisor
6 days ago
Café Supervisor
About the Role
The Outlet Supervisor plays a key role in ensuring smooth daily operations at the outlet. You will be responsible for supervising the front-line team, maintaining service quality, and supporting the Outlet Manager in achieving operational and sales targets. This role requires strong leadership, customer service, and organizational skills.
Key Responsibilities
- Oversee and supervise day-to-day outlet operations to ensure efficiency and excellent customer service.
- Monitor staff performance, grooming standards, punctuality, and discipline.
- Assist in staff training and development to ensure service consistency.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Ensure outlet cleanliness, safety, and compliance with company SOPs and health regulations.
- Manage and monitor stock levels, inventory usage, and ordering of supplies.
- Assist in preparing duty rosters and ensuring adequate manpower coverage.
- Support Outlet Manager in achieving sales targets, promotions, and special events.
- Prepare daily / weekly operational reports when required.
**Requirements**:
- Minimum Diploma in Hospitality, Business, or related field.
- At least 1-2 years of supervisory experience in F&B / hospitality industry.
- Strong leadership, communication, and people management skills.
- Customer-oriented with the ability to resolve conflicts effectively.
- Able to work flexible hours, including weekends and public holidays.
Pay: 2,500.00 (MYR) - 3,500.00 (MYR) per month
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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