Community Operations Executive

3 days ago

Kuala Lumpur, Malaysia Carson Technology SDN BHD Full time

About the Role:
Key Responsibilities:
Daily Community Management: Handle daily tasks including posting updates, answering user questions, and facilitating conversations in our community channels.

User Support: Act as the first line of support, promptly addressing and resolving user inquiries regarding products within the community, and escalating complex issues to the dedicated support team when necessary.

Activity Execution: Execute planned marketing campaigns, interactive games, and promotions within the community, and track their performance.

Content Distribution: Distribute prepared marketing content and assets from the marketing/design team on schedule.

Community Engagement: Proactively guide discussions and foster a positive, friendly, and vibrant community atmosphere.

Information Collection: Document and summarize common user questions, feedback, and suggestions, reporting them to the team regularly.

Qualifications:
Familiar with social media and a heavy user of platforms like WhatsApp, Facebook, Instagram, etc.

Excellent communication skills and customer-centric mindset, patient and skilled in handling user relationships.

Fast learner, able to quickly grasp product knowledge and company procedures.

Proactive, responsible, and adaptable to overseas team collaboration.

Language: Fluency in English (mandatory). Proficiency in Chinese is a strong advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

  • Backend Operations

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 40,000 - 80,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role:We're looking for a detail-oriented and...

  • Backend Operations

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 40,000 - 80,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role: We're looking for a detail-oriented and...

  • Junior Promotions Operations Officer

    7 days ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **About the company**: At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. **About the role**: As a Junior Promotion...

  • Affiliate Senior Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time $40,000 - $80,000 per year

    About the CompanyAt BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the RoleWe are seeking a highly organised Senior...

  • Affiliate Senior Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time $45,000 - $90,000 per year

    *About the Company*At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the RoleWe are seeking a highly organised Senior...

  • Junior Promotions Operations Officer

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 30,000 - 60,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role:As a Junior Promotion Operations Officer,...

  • Marketing Operations Specialist

    1 week ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline and ensure timely delivery. - Communicate with internal and external groups to ensure the marketing materials generated comply with the regulation. - Identifying issues, risks and benefits of website content and functionality updates. Outlining...

  • Senior Social Media Marketing Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 60,000 - 80,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.Key ResponsibilitiesPlan, execute, and optimize local and...

  • Community Operations Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carson Technology Sdn Bhd Full time

    About the Role:You will be our frontline ambassador in the community. Your primary responsibility is to maintain daily community engagement and harmony, ensuring every user's question is answered promptly and they feel the warmth of our community. This is an execution-oriented role, perfect for an entry-level candidate who enjoys interacting with people, is...

  • Community Operations Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carson Technology SDN BHD Full time 48,000 - 72,000 per year

    About the Role:You will be our frontline ambassador in the community. Your primary responsibility is to maintain daily community engagement and harmony, ensuring every user's question is answered promptly and they feel the warmth of our community. This is an execution-oriented role, perfect for an entry-level candidate who enjoys interacting with people, is...