Executive, Transport Coordinator Senai, Johor

**Your tasks & responsibilities**:
**Inbound Management (Air Freight / Sea Freight)**:

- Ensure both air and sea shipments ASN rom vendor is transmitted prior to shipment arrival and delivered to SP TM Operator for custom/ forwarding handling.
- Manual creation of ASN as and when required for both air and sea shipments when auto transmission of data fails.
- Match sea shipment invoice numbers against Avis shipping details from vendors.
- Monitor SP TM Coordinator is compiling and processing the shipping details to forwarder in a timely manner for customs declaration.
- Sort and organize all sea freight invoices against Avis for Service Provider for declaration purposes and Accounts Department.

**Outbound Management**:

- Liaise with customers on transportation related issues and coordinate with appropriate stakeholders for further actions.
- Send outbound flight delay notification to customers.
- Rectify outbound documentation errors reported by SP and rectify sea freight carrier issues.
- Liaise with SP on cargo pick-up timing issues.
- Ensure SP are informed on the releasing of shipments.
- Report to TM Team Leads of any outstanding cargo or abnormalities.
- Raise escalation SNOW ticket if necessary for the user to TAFP.

**Freight Discrepancy Report and Freight Cost Monitoring**:

- Check to rectify and reduce discrepancies in freight estimation.
- Debit/Credit Note processing to Customer and Accounts.
- Prepare supporting documents (print screen of invoices).

**Cost Settlement & Management**:

- Highlight and escalate to TM Team Lead on any discrepancies of the cost’s settlements with SPs and payment parties.
- Send e-invoices to SPs and customers for permit declaration and payment purposes.
- Prepare Proforma Invoices and Invoices for Customers.

**Certificate of Origin (C/O) and Letter of Credit (LC) Shipments**:

- Support Customs & TM Team Leads on any arrangements required for inspection of cargo and certification submission/preparation.
- Support Customs and TM team leads and liaise with SP's TM Operators in any escalated preparation for any CIPL transport related documents.
- Support TM team lead and liaise with SP's TM Operators in any escalated shipment booking.
- Provide process tracking records of document archive.

**Customers’ Requirements, Queries and Communication**:

- Ensure customers’ queries, feedback and special requirements on transport matters are attended to, and feedback on their shipments are replied within timelines to avoid escalation issues.
- Keep to the standard KPIs expectations and excel to win customers’ satisfaction towards TM without compromising on the defined processes (i.e: compliance related).
- Convey any announcements on operations (e.g.: change in operating hours, holiday planning) from Authorities, Markets and all relevant stakeholders to Team Lead.
- Convey Public Holiday Announcements and holiday planning to Markets (i.e.: shipment on hold request from customers).

**Reporting & Analysis**:

- Compile and check accuracy and thoroughness of the relevant transport reports.
- Support on Transportation Tender and departmental ad-hoc projects with data crunching and report analysis.
- Keep Team Leads informed of any transportation abnormalities.

**Job Requirements**:

- Diploma in Business, Supply Chain Management, Logistics related discipline.
- Min 2 years related working experience in Supply Chain Management, Transportations, Logistics, Aftersales or Parts Logistics business.
- Min 2 years experiences in Air, Sea and Road transport operations.
- Excellent communication and interpersonal skills.
- Strong capability in verbal and written command of English across a geographical dispersed audience.
- Knowledge and understanding of the laws, regulations and guidelines of transporting. Dangerous Goods via Air, Sea and Road transport across borders and Free Trade Zone Operations.
- Added advantage to possess SAP knowledge in TM, ECC, CRM, SCM modules.

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have - Knowledge and understanding of the laws, regulations and guidelines of transporting. Dangerous Goods via Air, Sea and Road transport across borders and Free Trade Zone Operation?
- Are you a Malaysian?

**Experience**:

- Logistics: 2 years (required)
- Transport Operations (Air, Sea, and Road): 2 years (required)