Director, Client Service

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Job Details

Director, Client Service, Shopper, Insights Division

Malaysia

We are hiring a Senior Consultant / Director to be a part of our regional shopper team based out of Malaysia office. You will get the chance to uncover actionable, evidence-based shopper insights that will reshape Trade strategies and inspire growth for our regional clients. You will be consulting clients on how to navigate SEA complex trade & Shopper landscape - including the rapidly growing world of eCommerce.

You must be passionate about elevating Shopper experience in the new omnichannel world

A critical success factor will be demonstration of flexibility, agility and a high level of resilience when taking care of the responsibilities of this role along with a strong commercial growth mentality.

Role Requirements

PREFERENCE: Build Client Impact

Acting as a trusted advisor to Shopper solution clients’ relationships, acting as a trusted advisor
- Proactivity in identifying clients’ business questions and driving new business efforts with both established relationships and new clients.
- Collaborating across the wider business to bring the best of Kantar to clients.

PERFORMANCE: Deploy expertise

Ensuring delivery excellence by enabling Client Service teams to consistently produce best-practice deliverables for clients.
- Outstanding quantitative practitioner with proven track record in crafting and delivering custom projects.
- Experienced in a range of research techniques and models and keen to learn more.
- Demonstrates strong Quantitative customised/ ad hoc research expertise specifically in brand strategy projects, confidently applies experience and/or is an early thought adopter.
- A strong strategic thinker demonstrates understanding in brand building, brand growth and marketing processes.
- Exposure to Qualitative research methods is a plus.
- Able to generate (innovative) research solutions to address clients’ business/marketing issues.

PEOPLE: Inspire talent

Upskilling team capabilities by encouraging a culture of learning.
- Flair for coaching and mentoring
- Promotes a work environment that furthers collaboration and creative thinking.
- Inspiring and encouraging the team to step up and thrive.

PROFIT: Commercial competence
- Driving the financial performance by achieving revenue and profitability targets
- Demonstrable evidence in running project level P&L
- Experience in financial planning and forecasting

Desired outcomes:
Independently lead delivery with a team on Shopper solution key client relationships Ensure successful deployment of proprietary and custom Kantar solutions by bringing an expert point of view. Lead all aspects of integration of new skills and capabilities within the team. Work in close partnership with team lead to develop and implement deployment plans to grow the business on strategy. Feed into internal strategy and planning for the client in conjunction with Client and team leads.

At Kantar we believe in Always getting better
- Challenging ourselves to continually improve, develop and grow.
- Working on small steps that can add up to a big change.
- Asking every day - “What worked well, and how could we make it better?”

Making today count
- Delivering real impact, at pace
- Thinking ‘Are we adding value?’ at every interaction.
- Making decisions quickly

Winning together
- Inspiring and challenging each other to raise the bar commercially.
- Using the power of Kantar to create value for everyone.
- Being proud and celebrating our achievements

We have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive, and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more varied community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Privacy and Legal Statement

Location

Kuala Lumpur, Centerpoint NorthMalaysia

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowe