Client Services Manager

10 hours ago

Kuala Lumpur, Malaysia Cushman & Wakefield Full time

**Job Title**

Client Services Manager
**Job Description Summary**

Cushman & Wakefield is a trusted partner for Occupiers and Investors to manage their capital expenditure
and project delivery in Asia Pacific. By seeing things differently, we anticipate market changes and are first
to capitalize, ensuring clients and the business can be what’s next in their respective sectors. The Project &
Development Services team offer a full suite of offerings from Project Management, Cost Management,
Building Consultancy, MEP Design, Workplace, Interior Design, Programme Management Office (PMO) and
Design & Build to our clients.
This position will focus on contributing to the continued growth of the Project & Development Services
(PDS) division which has more than doubled top line revenue since 2016. There is a road map in place to
double the size of the division again and fundamental to that growth plan is the success of a dedicated sales
division. The Client Services Manager is an active team member who will be connected to our PDS
leadership, various non-PDS divisions within Cushman & Wakefield to develop internal sales opportunities
and importantly the general market plus our existing extensive client base.
As a market facing leader in the PDS service line for the region, this role maintains critical client
relationships at local, regional, and global levels and represents the Cushman & Wakefield brand in the
industry.
- Maintain a significant, visible, and respected sales leadership presence across the PDS service line in the industry and external marketplace.
- Maintain and act as a connector across service lines and local countries within SEA to ensure the overall success of the inter-connected Investor and Occupier services we provide to our clients, maximizing cross selland share of wallet opportunities.
- Build and maintain a culture of trust, sense of opportunity and positive morale for the broader organization across the PDS service line.
- Working with the PDS Country Head and/or Regional Directors prepare the annual sales plan for PDS SEA.
- Agree with the PDS Country Head and/or Regional Directors to develop clear and measurable financial and individual performance objectives for which they are held accountable.
- Work closely with team members to provide strategic sales activity specifically with the local Client Services leads.
- On a monthly basis, review the sales performance with the PDS Country Head and/or Regional Directors
- Actively advocate the ONEPDS ethos across the PDS service line and to wider Cushman & Wakefield service lines.
- Work with the PDS Country Head and/or Regional Directors on continued developmental feedback to continually raise the bar on expectations and performance.
- Maintain awareness of new industry developments, the external competitive landscape, opportunities for growth, client trends and market dynam

INCO: “Cushman & Wakefield”

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