Head of IT Client Services(Banking)

2 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Full time 150,000 - 250,000 per year


The Head of IT Client Services (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities

  • Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
  • Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
  • Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
  • Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
  • Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
  • Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.

Requirements:

  • Minimum of 8 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.
  • In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.
  • Deep understanding of networking protocols (TCP/IP, routing, switching), scripting languages (Python, Bash) and automation tools, security best practices, and compliance standards.
  • Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
  • Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.
  • Bachelors degree in engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
  • Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
  • Proven experience in managing and implementing modern technologies, including Cloud infrastructure and services , API-driven architectures.
  • Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively.
  • Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs.

  • Head, Transaction Banking

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 13,200 - 164,800 per year

    About the RoleWe are seeking a dynamic and experienced Head, Transaction Banking – Government & GLC Sales & Service (Circle Lead) to lead the TB4–Government & GLCs business within Group Transaction Banking. In this role, you will oversee Islamic non-retail deposits, drive strategic business growth, and enhance product profitability across Government and...

  • Head of Client Private Services

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Robert Walters Full time 120,000 - 240,000 per year

    This leading banking institution is seeking a visionary Head of Private Client Services to elevate the Bank's wealth and client service strategy across its high-net-worth and mid-market segments. This role is ideal for a seasoned leader with a proven track record in private banking or wealth management, capable of driving client satisfaction, team...

  • Banking Services Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bank of China (M) Berhad Full time 20,000 - 40,000 per year

    Are you a fresh graduate looking to kickstart a career in banking? Join Us NowJob PurposeEnsure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals...

  • Banking Services Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bank of China (M) Berhad Full time 30,000 - 60,000 per year

    Are you a fresh graduate looking to kickstart a career in banking? Join Us NowJob PurposeEnsure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals...

  • Head of IT Operations(Banking)

    2 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Full time 90,000 - 120,000 per year

    We are looking for a Head of IT Operations(Banking) who will be responsible for strategic initiatives and ensure full SLA compliance while promoting a collaborative culture. Manage a team, maintain stakeholder relationships, and support the expanding data centre industry and disaster recovery. Ensure recovery readiness to support business functions in case...

  • Team Member, Client Coverage, Mid Corporates Team 1

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 80,000 - 120,000 per year

    ResponsibilitiesTo support department team heads and/ or senior team membersTo prepare effective proposals to clients upon instruction by supervisor (including preparation of pitch books where necessary)To conduct company/sector/industry specific research on sector/industry specific effectivelyTo participate and provide value added contributions in...

  • Team Member, Client Coverage, Mid Corporates Team 1

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 80,000 - 150,000 per year

    ResponsibilitiesTo support department team heads and/ or senior team membersTo prepare effective proposals to clients upon instruction by supervisor (including preparation of pitch books where necessary)To conduct company/sector/industry specific research on sector/industry specific effectivelyTo participate and provide value added contributions in...

  • Head, Structured Products

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 1,500,000 - 2,000,000 per year

    To strategise the delivery of the assigned budget for GTGM Group Sales via leading the development of new products and/or strategies utilising derivatives in accordance to prevailing and upcoming market conditions. The Head should have highly engaged relationships with internal stakeholders as the knowledge centre providing technical competencies on cross...

  • Head of Client Growth

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MatchMove Full time 150,000 - 250,000 per year

    About Us:MatchMove is a profitable Singapore-based fintech company and one of Asia's leading Banking-as-a-Service (BaaS) providers, enabling businesses to embed financial services directly into their digital ecosystems. Operating its proprietary, secure, and regulated Banking Wallet OS platform across Asia and beyond, MatchMove empowers enterprises to issue...

  • Head, Business Corporate Banking-i

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Islamic Bank Berhad Full time $1,200,000 - $2,400,000 per year

    Overview:The Head of Business Corporate Banking-I is responsible for leading, growing and safeguarding the Bank's corporate and commercial Islamic banking franchise (SME, CMB and CSF) portfolios. The role oversees and drives strategic business development, portfolio management, and end-to-end relationship stewardship across SME, CMB, CSF and FIs, ensuring...