Banking Services Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bank of China (M) Berhad Full time 20,000 - 40,000 per year

Are you a fresh graduate looking to kickstart a career in banking? Join Us Now

Job Purpose

Ensure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals and objective performance.

Key Responsibilities

  1. Handle daily cash withdrawals, deposits, opening/ closing of account, banking transaction, remittances, etc.

  2. Attends and resolves customer's complaints where possible or otherwise, to re-direct to appropriate personnel.

  3. Assists in checking and completion of documents, forms and procedures for opening of current, savings or fixed deposit accounts.

  4. Checking of counter's daily transaction vouchers.

  5. Attends to Unclaimed Money accounts.

  6. Assists in educating customers on proper usage of banking facilities.

  7. Ensures timely submission and checking of relevant reports to Management.

  8. SIMS Maintenance.

  9. Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.

  10. To attend VIP customers.

  11. Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.

  12. To assist customers on applying BOCnet and checking the internet banking application forms.

  13. Maintains and updates customer's information into the system.

  14. To review the existing individual profile customer and perform the customer review diligently in accordance to bank's CDD/KYC guidelines.

15. Introduces and promotes financial products of the Bank and cross selling referrals where deem necessary

  1. Embracing the Bank's Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.

17. Continuously engage and support Bank's Digital Transformation Journey initiatives by Bank.

18. Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia's Guidelines to ensure due compliance in all aspects of  human resource and administration matters

19. Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies/procedures and regulatory rules are comply at all times.

  1. Assisting with internal and external audits, providing support to Banking Services Manager, Branch Manager, and helping to maintain governance standards.

  2. Perform any other functions as assigned by Management from time to time.

Education/Professional Qualifications:

● Minimum Diploma qualification

Work Experience:

● 1-2 years banking operation experience

● Fresh graduates are encouraged to apply

Personal Attributes & Characteristics:

● Hardworking, passion and good time management

● Willing to learn new skills

● Team player

Knowledge/Tools/Skills:

● Familiar with general computer application such as Ms Word, Excel and PowerPoint

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