Customer Service Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Banking Industry Group Full time 39,050 - 50,750 per year

Key Responsibilities:

  • Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
  • Deliver 24 hour one-stop customer service.
  • Ensures highest standard of service delivery on personalized phone services to our customers.
  • Handling and resolving customer complaints proficiently.
  • Displaying a high level of quality and professionalism when dealing with customers.
  • Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
  • Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
  • Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
  • Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
  • Maintains confidentiality of the Bank's customers and data.
  • Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Key Requirements:

  • Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call
  • Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
  • Possess a pleasant voice & good telephone etiquette.
  • Resourceful, proactive, attentive to details and a good team player.

Basic Salary:

  • RM3200-RM4200

Benefits:

  • Fixed allowance of RM350
  • Night shift: RM45 per night shift allowance & RM25 transport allowance will be given for a night shift. So, the total will be RM70 per night.

Location:

  • Jalan Tun Razak, KL

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