Customer Service Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia HFG (Hong Kong) Limited Full time 30,000 - 60,000 per year
About the Role

We are seeking a dedicated and customer-focused Customer Service Executive to join our General Insurance team. This role is ideal for individuals who are passionate about delivering excellent service, enjoy problem-solving, and are eager to grow their careers in the insurance industry.

You will be responsible for handling customer enquiries and service requests related to general insurance products, ensuring a positive and seamless experience for our customers.


Key Responsibilities
  • Handle inbound and outbound customer enquiries via phone, email, or other channels in a professional and timely manner.
  • Provide accurate information and assistance on general insurance products, policies, and claims.
  • Manage policy servicing requests such as renewals, endorsements, and cancellations.
  • Work closely with internal departments to resolve customer issues efficiently.
  • Ensure compliance with company guidelines, regulatory requirements, and service standards.
  • Maintain accurate records of customer interactions and transactions.
  • Contribute to continuous improvement initiatives to enhance customer experience.

Requirements
  • Diploma or Degree holders (or equivalent).
  • 2–5 years of relevant experience in customer service, contact center, or sales support functions – preferably within the General Insurance industry.
  • Proficiency in English and Mandarin (both verbal and written) to serve Mandarin-speaking customers.
  • Strong communication and interpersonal skills.
  • Excellent customer service orientation and problem-solving abilities.
  • Good multitasking and time management skills.
  • BCP and PGI certification required (can be arranged after onboarding).
  • Certifications in M8, M9, and HI will be an advantage.

Why Join Us?
  • Extensive training and support provided – no prior certification required.
  • Career growth opportunities in a leading general insurer.
  • Exposure to a dynamic and fast-paced environment.
  • Be part of a collaborative and customer-centric team.

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