Customer Service Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time 24,000 - 28,800 per year

Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.To exceed customers expectation in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Requirements:Candidate must possess at least a SPM.Required language(s): English (able to converse in Mandarin will be an added advantage).Minimum 1 year of working experience in the service industry will be an added advantage for this position.Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training ProvidedApplicant must be willing to work on rotational shifts and off dayEach shift consists of 9 working hours and inclusive of 1 hour lunch for rest.Applicant must be willing to work in Ara Damansara, SelangorBenefit:5 working days in a weekEPF & SOCSOSick leaveAnnual leaveQuarterly staff recognition and appreciationStage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior ManagerIJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.Job Type: Full-timePay: RM2, RM2,800.00 per monthBenefits:Health insuranceMaternity leaveOpportunities for promotionParental leaveProfessional developmentWork Location: In person

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