Customer Service Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia GOGOPRINT PTE. LTD. Full time 30,000 - 60,000 per year

Gogoprint, Asia Pacific's leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You are going to join the customer service team which ensures the customers have a smooth journey with us.

This includes:

  • Answering customers through emails, Whatsapp, Facebook and tickets on a daily basis
  • Supporting 2 countries: Malaysia and Singapore
  • Passing leads to the sales team when a customer is ordering a lot or asking for a custom job
  • Collaborating with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
  • Identifying and relaying recurrent issues to find a long-term solution and avoid those issues to happen again

What we offer:

  • Hybrid work (WFH & office).
  • Join a fast-growing e-commerce team with global mindset
  • Close management collaboration
  • Casual, skilled, ambitious work culture.

  • Central MRT Semantan office

  • Fresh graduates are welcomed to apply

  • Bachelor degree in any field
  • Knowledge of customer service principles and practices
  • 100% customer oriented while following our processes
  • Excellent command of spoken and written English
  • Mandarin is highly preferred
  • Good problem solving skills and organized
  • Result oriented, self-motivated and good people management skills
  • Ability to work under pressure
  • Patient and up for an adventure
  • Able to work independently with little guidance asap
  • Knowledge of Zendesk and Magento would be a plus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)

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