Head of Client Growth

About Us:

MatchMove is a profitable Singapore-based fintech company and one of Asia's leading Banking-as-a-Service (BaaS) providers, enabling businesses to embed financial services directly into their digital ecosystems. Operating its proprietary, secure, and regulated Banking Wallet OS platform across Asia and beyond, MatchMove empowers enterprises to issue accounts, cards, payments, loans, and other financial products seamlessly within their own platforms.

The company is experiencing double-digit year-on-year growth and processes billions of transactions each year, underscoring its scale, resilience, and trust among partners and users. Recognized with multiple industry awards — including the Frost & Sullivan's 2025 Singapore Enabling Technology Leadership Recognition for Excellence in Embedded Finance Innovation — MatchMove has been celebrated for driving innovation across a wide range of embedded finance use cases.

By partnering with leading local banks and ecosystem players, MatchMove bridges the gap between traditional banking and modern digital commerce. Its mission is to deliver innovative, secure, and inclusive financial technology solutions that drive digital transformation for businesses while empowering millions of end users across the region.

With a strong commitment to innovation, regulatory excellence, and sustainable growth, MatchMove continues to pioneer new approaches to embedded finance, redefining how businesses and consumers access and interact with financial services in Asia and beyond.

Work Eligibility and Location

• Primary Work Location:
   Singapore
• Team:
   Distributed across Asia
• Work Pass:
   MatchMove is prepared to sponsor and facilitate an S Pass application for the successful candidate who requires employment authorization to work in Singapore.

Skills:

StrategicLeadership #ClientRelationshipManagement #RevenueGrowth #FintechExpertise #GlobalTeamLeadership #AILiteracy #DigitalFluency #NPSOptimization #API #SaaS #B2B

Are You The One?

The Head of Client Growth leads our distributed Client Growth team across Asia, driving revenue expansion and client retention across MatchMove's global portfolio. Reporting to the President and Fintech CCO, you'll maximize client lifetime value, unlock growth opportunities, and deliver exceptional experiences through strategic collaboration across sales, product, marketing, and operations.

What You'll Do

Strategic Client Growth & Revenue Expansion

• Develop and implement client growth strategies aligned with MatchMove's business objectives across all markets
• Identify and execute upselling, cross-selling, and new product adoption opportunities
• Define and optimize KPIs, including revenue growth, retention rates, NPS, and client lifetime value
• Maintain accurate revenue forecasting and pipeline management
• Drive continuous NPS improvement through targeted satisfaction initiatives

Client Success & Relationship Management

• Build strategic relationships with global clients as a trusted advisor and partner
• Conduct Quarterly Business Reviews (QBRs) with each client to assess performance, address concerns, and identify growth opportunities
• Design and implement client success programs that drive product adoption and maximize value realization
• Monitor adoption rates and provide actionable insights to clients
• Champion client needs to be internally as the voice of the customer
• Systematically gather and act on client feedback to improve NPS and client success

Operational Excellence & Team Leadership

• Lead, mentor, and develop a high-performing Client Growth team distributed across Asia
• Collaborate with Solution Architects, Program, and Implementation Teams for seamless client onboarding
• Ensure adherence to SOPs and SLAs for operational excellence
• Establish and maintain robust QBR process framework with consistent execution
• Set clear performance expectations tied to revenue, retention, and NPS targets
• Foster a culture of client-centricity, collaboration, and continuous improvement

Cross-Functional Collaboration & Insights

• Partner with sales, product, marketing, and operations teams to align on client growth initiatives
• Work with solution partners (e.g., Payment Networks) to ensure offerings meet evolving client needs
• Provide client insights to inform product roadmap and go-to-market strategies
• Facilitate cross-functional participation in QBRs for comprehensive client support

Data Analysis & Strategic Reporting

• Leverage CRM and/or AI analytics tools to track performance, identify trends, and uncover opportunities
• Develop and present comprehensive reports on client growth, retention, NPS trends, and revenue to executive leadership
• Utilize data to forecast trends, predict churn risk, and recommend proactive interventions
• Prepare executive-level QBR summaries with key themes and strategic recommendations.

What You Bring

Experience & Industry Knowledge

• Minimum 10 years in client growth, account management, or sales leadership within fintech, payments, or remittance sectors
• Proven track record driving revenue growth and achieving ambitious targets with demonstrable NPS improvements
• Leadership experience managing teams across multiple geographies, preferably in Asia
• Deep understanding of embedded finance, digital payments, and BaaS platform solutions
• Experience designing and executing QBR processes that drive engagement and business outcomes
• Basic technical expertise, including API understanding and Level 1 troubleshooting capabilities

Core Competencies

• Strategic thinking with strong execution capabilities
• Data-driven mindset with advanced analytical abilities
• Cultural sensitivity for working across diverse, international teams
• Results-oriented with accountability for revenue, retention, NPS, and client satisfaction
• Strong presentation and facilitation skills for executive-level QBRs

Use AI analytics tools for actionable insights, NPS analysis, churn prediction, and growth optimization

• Implement AI-driven workflows for client communication, QBR preparation, and performance tracking
• Stay current with emerging AI applications in client success and predictive analytics
• Proficiently leverage CRM platforms with AI capabilities and machine learning models

Why This Role Matters

As Head of Client Growth, you'll scale MatchMove's global footprint and ensure clients achieve maximum value from our Banking Wallet OS platform. Your leadership will directly impact revenue growth, client satisfaction, NPS performance, and MatchMove's position as a leader in embedded finance across Asia and beyond.

MatchMove Culture:

• We cultivate a dynamic and innovative culture that fuels growth, creativity, and collaboration. Our fast-paced fintech environment thrives on adaptability, agility, and open communication.
• We are AI-first in our approach. We embrace AI as a strategic tool that enhances decision-making, creativity, and productivity. Every team member is equipped and encouraged to integrate AI into their workflow, experiment with new tools, and contribute to our collective AI literacy.
• We focus on employee development, supporting continuous learning and growth through training programs, learning on the job and mentorship.
• We encourage speaking up, sharing ideas, and taking ownership. Embracing diversity, our team spans across Asia, fostering a rich exchange of perspectives and experiences.
• Together, we harness the power of fintech and e-commerce to impact people's lives meaningfully.
• Grow with us and shape the future of fintech. Join us and be part of something bigger

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to:

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).

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