Lead, Change Mgmt

Job ID: 33731

Location: Kuala Lumpur, MY

Area of interest: Business Support, Management & Efficiency

Job type: Regular Employee

Work style: Office Working

Opening date: 30 Jul 2025

**Job Summary**
- The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has demonstrated experience in organisational change management, including change impact assessments, digitised knowledge strategies including walkme, excellent written and visual communications, etc.
- Prior SCM and technology transformation experience is desirable, but not essential, as the incumbent will initially be allocated to the SCM Incremental Change Portfolio.

**Key Responsibilities**

**Strategy**
- The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of engagement activities targetted at leadership teams and the impact colleague population.

**Business**
**Engagement Activities**
- Partners with the Global Principle C&E Lead, and acts as a thought leader to successfully embed the change.
- Works with the Programme/ Project Managers (PM), Business Analysts, Design SMEs, HR Comms, other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
- Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
- Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver th project’s objectives and benefits
- Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
- Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:

- Stakeholder identification, assessment and engagement across locations and functions
- Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
- As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
- Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
- Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management
- Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.- Partner with Group HR communications & People Capability to ensure key messaging and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
- Collaborate with leads from other HR and business projects to manage interdependencies, identify synergies and coordinate deployment.

**Processes**
- Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
- Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.

**People & Talent**
- Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
- Guide, support and develop team members on change management approach and methodologies where required. This incldues developing and mentoring more junior C&E team members.

**Regulatory & Business Conduct**
- Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
- Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
- Take personal responsibility for understanding the risk and compliance requirements of the role
- Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
- Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant p