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Manager Kafe

2 weeks ago

Seremban, Malaysia Serambi By Ustazlah Full time

1. Pengurusan Operasi Harian
- Memastikan operasi kafe berjalan lancar setiap hari.
- Membuka dan menutup kafe mengikut prosedur ditetapkan.
- Memantau kebersihan ruang dapur, kaunter dan kawasan pelanggan.
- Memastikan standard servis pelanggan sentiasa dipatuhi.

2. Pengurusan Staf
- Menyusun jadual kerja staf.
- Memantau prestasi, disiplin dan kecekapan staf.
- Melatih staf baharu tentang SOP, servis pelanggan dan produk.
- Menjadi rujukan utama staf untuk sebarang isu operasi.

3. Perkhidmatan Pelanggan
- Mengendalikan aduan pelanggan dengan profesional.
- Memastikan pelanggan mendapat layanan mesra dan berkualiti.
- Membina suasana kafe yang selesa dan menyenangkan.

4. Pengurusan Stok & Bekalan
- Memantau stok bahan mentah dan minuman.
- Membuat pesanan pembelian mengikut keperluan.
- Mengelakkan pembaziran dan penyimpanan stok rosak.

5. Kawalan Kewangan
- Memantau jualan harian dan menyediakan laporan ringkas.
- Mengurus wang tunai dan sistem pembayaran.
- Mengawal kos operasi dan perbelanjaan kafe.

6. Pematuhan SOP & Keselamatan
- Memastikan SOP kebersihan dan keselamatan makanan dipatuhi.
- Menyelia pematuhan kepada peraturan kesihatan.
- Mengurus risiko keselamatan pekerja dan pelanggan.

7. Pemasaran & Promosi
- Membantu merancang promosi jualan.
- Mengurus content ringkas untuk media sosial kafe.
- Memantau feedback pelanggan untuk penambahbaikan.

8. Penyelarasan dengan Pemilik / HQ
- Memberi laporan berkala kepada pihak pengurusan.
- Menyalurkan cadangan penambahbaikan operasi.
- Melaksanakan arahan daripada pihak atasan.

Pay: From RM2,000.00 per month

Work Location: In person