Lead Program Manager

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know our Team**

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out-serve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

**Get to know the Role**

The Lead Program Manager reports to the Value Delivery Leader in the VMO organization. VMO provides business partnership, demand planning, program/project management, budgeting, regional P/L management and IT Governance services across various Grab departments and teams. This role will
- You work efficiently to deliver the right programs and/or projects on time and consistently delighting your stakeholders.
- Formulate, organise and monitor inter-connected projects.
- You develop and maintain a budget and operating plan for the program.
- You ensure the program is being run with appropriate governance to mitigate the risk of cost or time overruns or failure to meet the program’s objectives and key stakeholder needs.
- You have a Grab-wide view of how your programs or projects contribute value (top or bottom line or risk avoidance) to Grab.
- You play a leadership role in your team and provide guidance/advice on technical and business issues.
- You share best practices with other PMO functions within Grab and are widely regarded as an expert in program and project management practices.
- You show good vision and judgement when making technical and business trade-offs between short term needs and long term benefits.
- You are vocally self-critical and exhibit a growth mindset.
- You continuously seek to improve GTS ability to deliver large cross-functional programs and projects at Grab. Your work and approach are exemplary and you drive best practices and set standards within VMO.
- You are not content with status-quo and seek to improve processes within and beyond GTS. When confronted with a discordant view, you foster constructive dialogue and seek resolutions in a professional way.
- Prepare reports for senior leadership, ensure due diligence in project documentation, reviews and sign offs.

**The must haves skills**
- 10-12 years of relevant experience, out of which 6-8 years in managing large scale transformation programmes, preferably programs in the Salesforce domain and developed with Agile mindset and methodologies.
- Experience in developing and advocating Agile frameworks and methodologies and are able to drive Agile adoption in the organization.
- Industry Project Management certifications (PMP/PgMP/PMI-ACP/Prince2), Scrum Master Certifications, experience with Agile management methodologies.
- Expert knowledge and experience in program and project delivery and governance.
- Familiar with developing and implementing quality management plan, including project management activities need to implement a quality plan (quality system/assurance/planning/controls/reviews).
- Demonstrable track record of managing multiple projects to ensure successful delivery.
- Outstanding leadership, organisational and interpersonal skills, which will enable you to succeed in Grab's fast paced environment.
- Strong people management skills, advantageous to have managed teams in various capacities.
- Strong verbal and written communication skills to handle communications to management, detail oriented and analytical.
- Experience working in a dynamic fast moving environment where autonomy and self-decision making is needed, able to analyze situations and create structure out of ambiguity.
- Excellent problem-solving ability.

**Nice-to-Have Skills**
- ITIL Certification (ITIL v3, ITIL 4)
- COBIT Certification
- Knowledge of tools such as JIRA, Wiki Confluence, etc.

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.