Itsm Implementation Subject Matter Expert

2 weeks ago


Kuala Lumpur, Malaysia Tentacle Infotech Full time

**Title:ITSM Implementation Subject Matter Expert**

**Responsibilities**:

- Implement and configure BMC Helix ITSM modules.
- Customize workflows, forms, and interfaces.
- Provide support and maintenance for BMC Helix ITSM.
- Troubleshoot and resolve technical issues.
- Collaborate on system integrations.
- Maintain technical documentation.
- Ensure compliance with ITIL best practices.

**Qualifications**:

- Bachelor's degree in Computer Science, IT, or related field.
- Experience with BMC Helix ITSM implementation and configuration.
- Knowledge of ITIL processes and IT service management.
- Proficiency in scripting and automation.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork skills.

**Preferred**:

- BMC Helix ITSM certification.
- Experience with ITSM tool integrations.
- Familiarity with cloud platforms.

Pay: RM10,000.00 - RM15,000.00 per month

**Experience**:

- BMC Helix ITSM implementation and configuration.: 4 years (required)
- ITIL processes and IT service management.: 4 years (preferred)
- scripting and automation: 4 years (preferred)
- ITSM tool integrations: 3 years (required)
- cloud platforms.: 3 years (preferred)


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