Itsm Developer

4 days ago

Kuala Lumpur, Malaysia Neuron Solutions Full time

**ITSM Developer / Senior OTOBO (OTRS) Developer** Experience Level: 4+ years of hands-on OTOBO / OTRS:ITSM / OTRS CE customization and development Location: Remote / Hybrid Type: Full-time Job - Summary _ We are looking for an experienced Senior OTOBO (formerly OTRS Community Edition) Developer with deep expertise in customizing, extending, and maintaining large-scale OTOBO / OTRS installations. You will play a key role in designing, developing, and implementing custom solutions that meet complex business and IT service management requirements. - Key Responsibilities _ - Lead the customization and extension of OTOBO / OTRS systems (versions 8, 10, 11 and newer OTOBO 10/11 forks) - Design and develop custom packages, Perl modules, GenericAgent jobs, ACLs, dynamic fields, process management (ProcessManagement), and ITSM modules - Perform deep core modifications when required (safely using proven override techniques) - Build and maintain custom front-end enhancements using JavaScript, jQuery, and OTOBO’s DTL (Designer Template Language) - Develop and consume REST/SOAP web services for integration with third-party systems (ERP, CRM, monitoring tools, CMDB, etc.) - Implement and customize ITSM modules: Incident, Problem, Change, Service Asset & Configuration Management (CMDB), Service Catalog, etc. - Migrate legacy OTRS installations to the latest OTOBO versions while preserving customizations - Performance tuning, database optimization (MySQL/MariaDB/PostgreSQL), and troubleshooting of large ticket volumes (>1M tickets) - Write and maintain technical documentation, package deployment scripts, and unit/integration tests - Collaborate with system administrators on server setup, clustering, Elasticsearch/OpenSearch integration, and high-availability configurations - Required Skills & Experience _ - 3-4 years of proven, hands-on experience in OTOBO / OTRS development and customization (references or project portfolio required) - Expert-level Perl programming (Perl practices, OTOBO/OTRS architecture) - Strong knowledge of OTOBO/OTRS framework internals. - Advanced SQL and database design (MySQL/MariaDB or PostgreSQL) - Proficient in JavaScript, AJAX, jQuery, and OTOBO’s front-end architecture - Experience integrating OTOBO with REST APIs, LDAP/Active Directory, SSO (SAML/OAuth), and external systems - Solid understanding of ITIL / ITSM processes and how they map to OTOBO ITSM modules - Experience with version control (Git) and CI/CD pipelines for OTOBO deployments **Job Type**: Contract Contract length: 12 months Pay: From RM6,000.00 per month Work Location: In person

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