Senior ITSM Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Jobs via eFinancialCareers Full time 120,000 - 180,000 per year

Your New Company
You are joining a leading technology company at the forefront of operational excellence and digital transformation. They are seeking a passionate Senior ITSM Specialist to shape their evolving IT landscape.

Your new role

  • Lead and govern the IT tools architecture roadmap.
  • Design and implement infrastructure monitoring and automated remediation (BMC Helix).
  • Maintain an accurate, integrated Configuration Management Database
  • Enable real-time telemetry and intelligent alert correlation for faster resolution.
  • Drive infrastructure automation with scripting (Python, Ansible, PowerShell).
  • Collaborate with IT teams for proactive incident detection and response.

Note: This role is open to non-Malaysians who are currently on EP/RPT

What You'll Need To Succeed

  • Minimum of 7 years of ITSM role focusing on architecture, development and governance
  • Proficiency in scripting using Ansible, Python, and PowerShell.
  • Experienced in development, deployment and maintenance of IT tools using BMC (primary) and Zabbix, Dynatrace, Splunk, ServiceNow (secondary)

What You'll Get In Return

  • A competitive monthly salary package
  • Attractive staff benefits for self and dependents
  • Opportunity to upskill with relevant professional certificates

What You Need To Do Now
If this role is what you are looking for, click "Apply" on the job itself. For a private and confidential discussion on other job opportunities within Infrastructure, you may reach out to me at or

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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