Online Sales and Customer Service Executive

1 day ago

Shah Alam, Malaysia Jungle House Full time

**Key Responsibilities**:

- **Online Sales Management**:

- Manage and optimize online sales channels including the company website, e-commerce platforms (e.g., Lazada, Shopee), and social media.
- Create and update product listings with detailed descriptions, images, and pricing.
- Implement sales strategies to increase online sales and achieve sales targets.
- **Customer Service**:

- Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
- Assist customers with product information, order placement, payment processing, and delivery tracking.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Monitor customer feedback and reviews to identify trends and areas for improvement.

**Qualifications**:

- **Education**: Diploma or degree in Customer Service, Marketing, Communications, or related field.
- **Experience**:

- Minimum of 2 years of experience in online sales and customer service, preferably in the food or health industry.
- Experience with e-commerce platforms and customer service tools.
- **Skills**:

- Strong written and verbal communication skills in English and Malay. Additional languages are a plus.
- Excellent problem-solving abilities and patience in handling customer issues.
- High empathy and the ability to understand and address customer needs effectively.
- Proficiency in using MS Office, CRM software, and online sales tools.
- Ability to work independently and manage time efficiently in a remote work setting.
- Proficiency in Mandarin is advantages

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Bahasa (required)
- English (required)

  • Online Sales Executive

    2 weeks ago

    Shah Alam, Malaysia CARRYAZARA Full time

    **RESPONSIBILITIES Online Sales Executive**: - Present, promote and sell product using media platform - Handle customer Enquiry and engaged with customer using all media platform ( Facebook, Instagram, WhatsApp ) - Follow up all database if required to do - To call leads/prospect via telephone conversation - Achieve agreed upon sales targets and outcomes...

  • Online Sales Executive

    1 week ago

    Shah Alam, Selangor, Malaysia LIDYA KL HOLDING (M) SDN. BHD. Full time

    Job Description:Engage with customers through WhatsApp professionally and promptly.Understand customer needs and recommend suitable products or services.Share product catalogs, prices, offers, and order details.Follow up on leads and convert them into sales.Process orders, confirm payments, and coordinate with logistics.Maintain a database of customer...

  • Online Sales and Marketing Executive

    7 days ago

    Shah Alam, Malaysia R Pro Automotive Full time

    Online Sales and Marketing Executive (RM2500 - RM3000) Working Days : 6 days a week Working Hour : 9am - 6pm Benefit: - Commission - Allowance 1) To post product for sale in social media and website 2) To check stock in warehouse 3) To capture photo for posting online 4) To reply all customer message in social media and website 5) Other ad-hoc duty as...

  • Customer Service Executive

    5 days ago

    Shah Alam, Malaysia Big Pharmacy Full time

    Generate creative ideas, prepare proposals, oversee production process and execution and report the results to the relevant parties - Assist manager to plan and deliver CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand - Execute on final CRM structure and architecture...

  • Online Sales

    2 weeks ago

    Shah Alam, Malaysia MYCEO EDUCATION Full time

    Kami dari MYCEO EDUCATION mempunyai kekosongan untuk jawatan Online Sales Admin di syarikat kami. **Syarat Utama**: - Lelaki & perempuan. - Rajin & berdisiplin - Boleh bekerja dalam kumpulan kecil, dan boleh menyiapkan tugasan dengan pengawasan mínima. - Bersemangat, tidak mudah putus asa & minat dalam bidang jualan online. - Boleh mencapai KPI...

  • Online Sales Assistant

    5 days ago

    Shah Alam, Malaysia Solusi Ikhlas Venture Full time

    Major Job Scope: - Assist online sales team - Interacting with customers through various online channels - Processing orders - Assist with marketing activities. Pay: RM1,500.00 - RM3,000.00 per month **Benefits**: - Flexible schedule - Maternity leave - Opportunities for promotion - Professional development Schedule: - Monday to Friday Supplemental...

  • Customer Service Executive

    1 week ago

    Shah Alam, Selangor, Malaysia Q-Pack (M) Sdn Bhd Full time

    Responsible to handle all customer service-related activities inclusive order handling, monitoring delivery and pre & post-delivery activities as per customer requirement.To liaise with internal departments to follow up on production process and execution in meeting customer's expectation and ensure timely delivery of customer orders.Acknowledge and respond...

  • Customer Service Executive

    1 week ago

    Shah Alam, Selangor, Malaysia Q-Pack (M) Sdn Bhd Full time

    Responsible to handle all customer service-related activities inclusive order handling, monitoring delivery and pre & post-delivery activities as per customer requirement.To liaise with internal departments to follow up on production process and execution in meeting customer's expectation and ensure timely delivery of customer orders.Acknowledge and respond...

  • Customer Service Executive

    1 week ago

    Shah Alam, Malaysia Carro Technology Sdn. Bhd. (Formerly known as myTukar) Full time

    **About Carro** **Why work with Carro?** - Join the region’s largest online automotive marketplace with offices in 7 countries. - Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning. - Formal and informal learning and development programmes to support your growth and career progression. -...

  • Customer Service

    1 day ago

    Shah Alam, Selangor, Malaysia Hospitech Manufacturing Service Sdn Bhd Full time

    Job descriptionManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service...