Customer Service Executive

1 week ago

Shah Alam, Malaysia Carro Technology Sdn. Bhd. (Formerly known as myTukar) Full time

**About Carro**

**Why work with Carro?**
- Join the region’s largest online automotive marketplace with offices in 7 countries.
- Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
- Formal and informal learning and development programmes to support your growth and career progression.
- Comprehensive benefits including medical, insurance and wellbeing.
- Flexible working arrangements upon request.
- Learn from some of the most experienced mentors in the technology and automotive space.
- Meet and interact with colleagues from all around Asia.
- Pursue opportunities to work at departments in other countries and regions.
- Diverse and inclusive working environment with modern workspaces.
- Fun and engaging employee events, initiatives, and celebrations.

**About your role**
- Promptly attend to and manage incoming leads from marketing and sales channels, ensuring a swift and professional response.
- Assess and qualify potential customers, coordinating test drives or virtual appointments to enhance engagement.
- Conduct timely follow-ups via calls and WhatsApp to nurture customer relationships and improve conversion rates.
- Schedule and assign customer appointments to the appropriate branch manager, ensuring seamless coordination.
- Send appointment reminders via WhatsApp a day prior to scheduled meetings to minimize no-shows and enhance attendance rates.
- Facilitate clear and timely communication between customers and the sales team, ensuring an efficient and professional customer experience.
- Monitor, track, and update lead status within the system to maintain accurate and well-organized records.
- Ensure all required actions are completed before closing customer tickets to maintain process efficiency and service quality.
- Proactively share ongoing promotions and offers with customers to enhance engagement and drive sales opportunities.

**Qualifications and Education Requirements**:

- At least 2 years of working experience in related field is required for this position or any other experiences in dealership, auto customer experience, sales or service advisor are highly recommended.
- Computer literate in Microsoft office and call center system.
- Have excellent organizational, management, communication, and negotiation skills.
- Able to work with minimum supervision.
- “Can Do” attitude.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (required)
- Outbound Calls: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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