Customer Service Executive

2 weeks ago


Shah Alam, Malaysia FMX (M) SDN BHD Full time

The **Customer Service Executive** are responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service Executive is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ enquiries and complaints.

**Key Activities/Accountabilities**
- Enter customers’ shipment booking into the system and ensure accuracy and completeness of all data entry
- Work with Operations to provide status updates to customers on their shipment inquiries or complaints
- Follow-up with agents for shipment status updates on a daily basis
- Follow-up on all local outstanding undelivered consignments (Undel) and arrange for redelivery with the consignee
- Prepare KPI report for submission to customers as and when required
- Work with other functions to improve customer experience
- All other related tasks as assigned by the company from time to time

**Preferred Qualifications, Experience and Skills**:

- Diploma/Degree holder in any field
- 1-2 years’ experience in a customer service role in any industry or in a Contact Centre
- Pleasant personality and positive attitude

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Overtime pay
COVID-19 considerations:
All customers are compulsory to wear mask.


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