Customer Service Executive

2 weeks ago

Shah Alam, Malaysia Eppibox Sdn Bhd Full time

A Customer Service Executive's role is to handle all incoming inquiries on the assigned company's products, programs, policies and services. They are able to handle inquiries via dedicated hotline number (inbound call centre team). A CSE's service delivery time will be dedicated to providing Customer Service solutions on information related all queries and to perform up sell to potential customers when handling inbound calls to generate revenue and at the same time maintain quality or service. Main Job Tasks and Responsibilities: ï‚- Answers incoming calls within stipulated times and ensure to maintain professionalism in handling customers' inquiries/complaints on the organizations products and services. ï‚- Ensure each transactions are handled in a way that contributes to overall customer satisfaction and increases customer loyalty ï‚- Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary ï‚- Work in a team to ensure Call Centre Service Level is met ï‚- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. ï‚- Effectively communicates resolution to customer issues. ï‚- Effectively handle up-selling and lead generation opportunities ï‚- Escalates issues outside of service boundaries (other department) or when resolution cannot be confirmed.
EppiBox Sdn Bhd business designed to meet the needs of the ever-changing social world. EppiBox will be a start-up online establishment that will generate revenue by selling party supplies, holiday decorations, party favours and corporate gifts, wedding decorations, and more. We are a One stop Shop party supply company that will be involved in selling partyware products including balloons, decorating, etc. We will engage in business activities such as birthday party services, corporate event rentals, weddings, baby showers and other event rentals. We bring you everything you could possibly need to make your special occasions to be extraordinary and unforgettable moments. We have a wide range of party supplies, balloons, tableware, decorations and banners. We have a team of party scientists who are passionate in creating innovative products and brainstorm new party ideas and conscious with the current trends. We believe every occasion deserves to be extraordinary and special. EppiBox offers its customer everything they could possibly need for any party or celebrations, from metallic and latex balloons, paper and plastic plates, cups, napkins and decorations stuffs. We are a One Stop Shop for all party needs.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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