Customer Service Executive

1 week ago

Shah Alam, Malaysia Big Bad Wolf Books Sdn Bhd Full time

**JOB PURPOSE**:
Big Bad Wolf Books is looking for a qualified Customer Support Executive as a representative to offer excellent customer service and after-sales support.
- An outstanding Customer Service Executive should possess a proven track record of successful customer service and management skills.
- The performance of the Customer Service Executive would be measured by the following criteria:

- Number of Support Tickets & Complaints - Customer Satisfaction Score_
- Average Resolution Time - Customer Conversion Rate_

**DUTIES & RESPONSIBILITIES**
Roles and responsibilities may include a variety of duties including, but not limited to:

- Respond to the customers’ inquiries or complaints through phone calls.
- Responsible for providing accurate information on products and services to the customer; this may be extended to other channels (live chat, social media, etc.).
- Possess excellent product knowledge to enhance customer support.
- Handling customers’ refund requests as necessary.
- Consistently meeting individual and team KPIs and goals.
- Maintaining a high degree of integrity and confidentiality - keeping customers’ information confidential at all times.
- Provide support to customer service team members when required.
- Conducting quality assurance surveys with customers to maintain the quality of service.
- Other duties and responsibilities may be assigned by the Management.

**QUALIFICATIONS AND COMPETENCIES**:

- Persuasive communication skills.
- Attentiveness.
- Pleasant and patience.
- Emotional intelligence.
- Creativity and resourcefulness.
- Proactive and able to work independently.
- Time management skills.
- Goal-oriented focus.
- A methodical approach.
- Good command of spoken and written English.
- Proper phone etiquette with excellent interpersonal and active listening skills
- Fast learner with good analytical thinking and problem-solving skills.
- **Fresh graduates are welcome.**:
**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

  • Customer Service

    3 days ago

    Shah Alam, Malaysia Executive Compass Full time

    **Responsibilities**: - Establish strategic relationship with customer - Support customer's day-to-day operation and shipments - Collaborate and coordinate with cross functional teams on project managements - Review new products from customers and liaise with cross functional teams to ensure system and process is setup and released for Operations support. -...

  • Customer Service

    3 days ago

    Shah Alam, Malaysia Cxl executive Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date : 09 December 2024** **Working Location**: Shah Alam (Nearby Subang Jaya LRT Station) **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 10 am -7.30 PM ( break 1 hour ) **Basic Salary**: RM 2400 **JOB DESCRIPTIONS**: - To attend / answer incoming Chat from...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia FMX (M) SDN BHD Full time

    The **Customer Service Executive** are responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service Executive is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ enquiries and...

  • Customer Service Executive

    1 day ago

    Shah Alam, Malaysia FMX (M) SDN BHD Full time

    The **Customer Service Executive** are responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service Executive is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ enquiries and...

  • Customer Service Executive

    1 day ago

    Shah Alam, Malaysia FMX (M) Sdn Bhd Full time

    **Job Opening** at FMX (M) Sdn Bhd. Logistics & Supply Chain company based in Shah Alam, Berjaya Industrial Park. FMX provides Express Delivery Service to our customers. The **Customer Service Executive** is responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia Tempgirl Full time

    **Responsibilities**: **Position title** Customer Service Executive **Description** - The Case Coordinator is expected to facilitae the smooth execution of a case by performing a range of operational and administrative duties. - (Liaision with Customers, clinics and healthcare centres). **Responsibilities** - Obtains customer information by answering calls...

  • Customer Service Executive

    7 days ago

    Shah Alam, Malaysia Agensi Pekerjaan Glory HR Solutions (M) Sdn. Bhd. Full time

    A leading of Medical Industry is seeking an experience in **Customer Service Executive - Call Center** at Bukit Jelutong. **Highlights**: - Career opportunities for fresh graduates!! - Attractive remuneration package **Requirements**: - Willingness to work late/on shift as or when required - Able to communicate well in both English & Bahasa Malaysia -...

  • Customer Service Executive

    1 day ago

    Shah Alam, Selangor, Malaysia Elitez Pte Ltd Full time 20,000 - 27,000 per year

    Customer Service Executive - Airline IndustryJob DescriptionAssist passengers via phone, email, and at service counters with general flight inquiries.Support check-in, boarding, and arrival processes.Handle customer issues and provide solutions professionally.Coordinate with internal teams to ensure smooth passenger service.Manage requests such as special...

  • Customer Service Executive

    1 week ago

    Shah Alam, Malaysia Eppibox Sdn Bhd Full time

    A Customer Service Executive's role is to handle all incoming inquiries on the assigned company's products, programs, policies and services. They are able to handle inquiries via dedicated hotline number (inbound call centre team). A CSE's service delivery time will be dedicated to providing Customer Service solutions on information related all queries and...

  • Malaysia - Regional Service Centre, Executive

    1 day ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 60,000 per year

    Who are Inchcape?At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network...