Customer Service Executive
1 day ago
Customer Service Executive - Airline Industry
Job Description
- Assist passengers via phone, email, and at service counters with general flight inquiries.
- Support check-in, boarding, and arrival processes.
- Handle customer issues and provide solutions professionally.
- Coordinate with internal teams to ensure smooth passenger service.
- Manage requests such as special assistance and seating arrangements.
- Assist during flight disruptions by giving updates and alternative options.
- Maintain accurate passenger records and follow airline guidelines.
- Provide information on airline policies, services, and promotions.
Requirements
- Diploma/Degree in Business, Hospitality, Tourism, or related field.
- Customer service experience; aviation/travel background is an advantage.
- Strong communication skills and a customer-focused approach.
- Able to stay calm and handle pressure during busy or disrupted periods.
- Willing to work night shift, including weekends and public holidays.
- Available to start immediately is an added advantage.
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