Customer Service Executive

2 weeks ago


Shah Alam, Selangor, Malaysia IGT Malaysia Full time 24,000 - 48,000 per year

Responsibilities:

  • Handle inbound and outbound calls from customers via various channels.
  • Provide professional and knowledgeable service while delivering an exceptional customer experience
  • Establish strong customer relations with internal and external customers
  • Complete data input with a high level of speed and accuracy
  • Ensure department and individual goals are consistently met
  • Other duties assigned by company leadership

Job requirements:

  • Candidate must possess at least an SPM and above.
  • Strong English language skills (Written and spoken)
  • Excellent multi-tasking skills
  • Have a customer-oriented attitude
  • Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
  • Able to work 24 hour rotational shift and on weekends.
  • Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage
  • Fresh Graduates are welcome

Salary & Benefits:

  • Permanent position
  • Comprehensive training program (with salary) for new hires
  • Competitive KPI-based incentives
  • Exclusive corporate discounts and deals
  • Generous annual leave entitlement
  • EPF and SOCSO contributions
  • Health and life insurance coverage
  • Dental and optical claims
  • Medical coverage
  • Convenient access to LRT/KTM Subang Jaya via an integrated link bridge

Job Type: Full-time

Pay: RM2, RM3,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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