Customer and Technical Support

6 days ago


Seri Kembangan, Malaysia Chargehere EV Solution Sdn Bhd Full time

**Essential Duties and Responsibilities**:

- Assist in onboarding new users and educating them on product usage;
- Diagnose and resolve basic technical issues (hardware/software/network-related);
- Guide users through step-by-step solutions or escalate to the technical team when necessary;
- Monitor systems or apps for real-time alerts or customer-impacting incidents;
- Compile and share daily report on charger disconnect and defect note issues;
- Work closely with the operations, engineering, and product teams to resolve recurring technical issues;
- Keep track of maintenance and technical support report by weekly and monthly;
- Maintain proper records and documentation on all issues related to supports (charger breakdown / maintenance etc);
- Report incidents, faulty operations, or product breakdown to relevant department for corrective action;
- Coordinate with the design team to create marketing materials, such as posters, for installed sites;
- Sharing marketing tools to clients upon installation completion;
- Preparing working schedule for maintenance team to ensure enough manpower for daily operation; and
- Perform others related duties as may be required by the Management.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Work Location: In person



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