Technical Sales Support

5 days ago


Seri Kembangan, Selangor, Malaysia SAA Enterprise Full time

About the Job

We are seeking for Technical Software Support for our client based in Seri Kembangan, Selangor.

Job Responsibilities

  • Troubleshoot and resolve customer issues related to our accounting software through phone, email, and chat.
  • Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions.
  • Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions.
  • Conduct engaging training sessions to educate customers on the functionalities and features of our accounting software.
  • Stay up-to-date with product knowledge through regular training and self-learning.
  • Document technical issues, resolutions, and best practices to enhance our knowledge base.
  • Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements.
  • Maintain high standards of customer service to ensure a positive experience in all interactions.

Qualifications & Experiences Needed

  • Strong understanding of accounting principles and familiarity with accounting software concepts.
  • Excellent communication and interpersonal skills, with the ability to simplify and explain complex technical issues.
  • Patience, empathy, and a positive attitude to troubleshoot problems and manage customer concerns effectively.
  • Proficiency in using computers and various software applications.
  • Self-motivated and able to work independently while managing a high volume of support requests.
  • Demonstrated willingness to learn and keep abreast of the latest developments in software technology.

Job Type: Full-time

Pay: RM2, RM4,500.00 per month

Work Location: In person


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