Commercial Specialist Smes Hk

**Where you fit**

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different direction.

Shell Fleet Solutions (SFS) is Shell’s fuel card business serving millions of business customer on over 40,000 Shell retail sites daily. Beyond ensuring a convenient and secure way to pay for fuel (via the Shell Card), We also offer to our customers a range of mobility solutions that help them increase the efficiency, profitability and safety of their fleet - EV charging, CO2 offsetting, Tolling solutions, as well as Telematics are only a few solutions that help our customers be prepared for the future. We have ambitious growth plans in the SME segment and we look for a keen, driven and curious sales & customer support agent to join us on this growth journey. We are looking for “go getter” with the right amount of “can do attitude” to join a young, dynamic team.

**What’s the role?**

**Purpose**

The primary focus of this role will be to drive the growth of the SME customer segment in HK, however additional requests for other customer groups might be part of your role:

- Using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal
- Support potential customers in onboarding activities pertaining to setting up accounts
- Respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution
- Track trends and insights from the customers or prospects, including number of active/inactive cards, overall volume purchased, performance vs. customer-declared volumes
- Managing documents to get credit vetting of the customer.
- Preparing the documentation according to accepted offer and collecting customer signatures and necessary documents (including the prolongation of existing contracts).
- Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes; Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
- Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.
- Regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.
- Proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.

**What we need from you?**

**Job Knowledge, Skills & Experience**:

- Language requirements: English + Cantonese language minimum C1 level or native
- With at least 2 years of relevant experience and with marketing acumen
- Customer first approach
- Quick learner mindset to quickly understand the Shell Cards offer, including Road Services, key benefits, features and best practices.
- Applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert
- Ability to analyze data & good Excel skills.
- Sales/business acumen and entrepreneur mindset.
- Diligent with positive attitude.
- Professional business stakeholder management

**Company Description**

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

**An Innovative Place to Work**

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology