Customer Services Executive

1 day ago

Petaling Jaya, Malaysia Click Services Sdn Bhd Full time

**In this Role, you'll get to**:

- Validate & monitor progress of campaign entries to ensure the completion of projects and on time delivery.
- Follow up closely on rejected campaign entries and update customer with the status and progress.
- To support the execution of client service program to drive client satisfaction
- Professionally handle high volume of inquiries from clients and customers.
- Handling all the prizes fulfilment after marketing campaign ended.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
- Perform office-based administrative duties assist in operation and day-to-day tasks whenever required.
- Undertakes other ad-hoc tasks as assigned by superior/management.

**Requirement**:

- Fluent speaking and writing in English & Mandarin and able to understand Malay.
- Working with discipline, independent and responsibility on duty.
- Good team spirit and able to take initiative to persistently enhancing operation process.
- Well organized and able to work within deadline.
- Have a structure thinking and planning skills in a problem-solving environment.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Computer Literate esp. Microsoft Office (Word, Excel & PowerPoint).
- Fresh graduates are welcomed to apply.
- Position is opened for industrial training as well.

Do you want to be part of the team which leading the Future Marketing?
We are an Omni-Channel Marketing Agency - Click Services Sdn Bhd focusing on Tech Marketing focusing in Digital Media, Smart Retailing and Smart Activation.
We are serving all the International FMCG giant, such as P&G, Abbott, Kimberly Clark, Pharma Niaga, Tabung Haji & etc.
Want to be part of the team whereby we will be redefining the Marketing Definition in trade? Talk to us now.
Bachelor's or Equivalent

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