Customer Service Executive

3 hours ago

Petaling Jaya, Selangor, Malaysia Arvion Services Full time 40,000 - 80,000 per year

Job Overview:

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. 

This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.

What You Will Do:

  • Handle inbound and outbound calls, emails, and service requests
  • Provide

     first-level troubleshooting and dispatch engineers for hardware-related issues

  • Assist customers with product guidance, warranty registration inquiries
  • Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
  • Accurately record and update cases in CRM, escalate issues as needed and perform follow-ups
  • Maintain professionalism and courteous communication to ensure customer satisfaction
  • Perform administrative tasks as assigned

What Makes You A Good Fit:

  • Must have SPM or equivalent qualification

  • Must be able to read and speak in Mandarin

  • Must be able to speak in English fluently

  • Strong interpersonal skills and multitasking skills
  • Ability to work in a fast-paced environment

  • Must be able to commute to Ara Damansara

  • Must be able to work on rotational shifts (no night shift is required)

What We Offer:

  • KPI Allowance: RM 200
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • 5 mins from Ara Damansara LRT station
  • Office is located next to housing area and a shopping mall. Convenient for outstation candidates
  • Quarterly staff recognition and appreciation Stage
  • Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role

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