Customer Service Executive
2 weeks ago
Job Overview:
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information.
This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.
What You Will Do:
- Handle inbound and outbound calls, emails, and service requests
- Provide
first-level troubleshooting and dispatch engineers for hardware-related issues
- Assist customers with product guidance, warranty registration inquiries
- Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
- Accurately record and update cases in CRM, escalate issues as needed and perform follow-ups
- Maintain professionalism and courteous communication to ensure customer satisfaction
- Perform administrative tasks as assigned
What Makes You A Good Fit:
Must have SPM or equivalent qualification
-
Must be able to read and speak in Mandarin
Must be able to speak in English fluently
- Strong interpersonal skills and multitasking skills
- Ability to work in a fast-paced environment
Must be able to commute to Ara Damansara
-
Must be able to work on rotational shifts (no night shift is required)
What We Offer:
- KPI Allowance: RM 200
- EPF & SOCSO
- Sick leave
- Annual leave
- 5 mins from Ara Damansara LRT station
- Office is located next to housing area and a shopping mall. Convenient for outstation candidates
- Quarterly staff recognition and appreciation Stage
- Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role
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