Customer Service Executive
1 week ago
**Job Highlights**
- Specialised in Freight Forwarding & Logistics.
- Competitive Salary & Work benefit package.
- Less than 3 Mins Walking Distance from LRT Bank Rakyat Bangsar5.
- Friendly and Positive Working Environment.
**Responsibilities**:
- Responsible for coordinating shipments from overseas for air & ocean covering 3 branches.
- Coordinates with Sales department on the quotation required by customers and to check the validity of quotation prior to any shipment being moved.
- To provide solutions to client on the best way to handle their shipments and to meet clients satisfaction.
- Coordinate with Overseas agent on the shipment consolidation by Air & Ocean.
- To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
- To handle Cross Trade shipments in terms of invoicing and costing of job files.
- To work with Operations department to ensure all SmartSheets are updated and information is correct at all times.
- Support the Sales Team in terms of quotation, SOP, customer relationship and any other matters related to sales support.
- To assist the Customer Service Manager in all task that is assigned.
- Ensure customer satisfaction in service.
**Job Requirements**
- At least 1 to 3 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Communicative, Fast Learner, Goal Oriented, Listener, English Proficiency.
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