Service Crew

5 days ago

Kuala Lumpur, Malaysia Tipsy Collective Sdn Bhd Full time

**Responsibilities**:

- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Up-sell additional products when appropriate.
- Key orders in the Point-of-Sale (POS) system efficiently.
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Process payment and check bills promptly.
- Handle problem with cashier payments.
- Setting up tables & maintaining the cleanliness of restaurant
- Assist manager by getting involved in planning and organizing of special events.
- Able to communicate with guest and providing excellent customer service
- Good interpersonal skills and passionate about helping customers
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
- Assist in daily operations of the restaurant
- Ad-hoc duties as assigned by the supervisor when necessary

**Job Types**: Full-time, Part-time

Pay: RM2,500.00 - RM2,700.00 per month

Expected hours: 50 per week

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Service Crew: 1 year (preferred)

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