Customer Service

1 week ago

Kuala Lumpur, Malaysia Crew by HRnet Full time

**Benefits Summary**
- This is a 1-year contract role (Convertible to Permanent)
- 14days Annual Leaves, 14days Medical Leaves, Medical Claim, 60days Hospitalisation Leaves, Insurance Coverage, Dental Benefits, Dynamic and Fun Work Environment, Variable Bonuses and Annual Salary Review Scheme etc.
- **Basic Salary**: RM4,000 - RM5,000
- Work location**:Midvalley, Kuala Lumpur**:

- Working days & hours: Monday to Friday: 8am-9pm, Weekend: 9am-6pm (Rotational Morning & Afternoon Shift)
- Please note that you will be working based on Singapore’s calendar. In the event if you are required to work on a public holiday in Malaysia, we will provide you with 1 day Off-in-lieu

***Our Client**

They are Singapore’s leading Medical Benefits Administrator and Clinic Network Provider since 1994. They deliver high-quality, cost-effective and transparent corporate healthcare solutions for large corporations, major insurers and even small business enterprises. With over 1,500 clinics in Singapore & Malaysia, employees can have easy access to cashless medical care.

***Key Responsibilities**
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre’s high level of accessibility
- Ensure communication with customers and clients from Singapore with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference

***Additional Information/ Requirements**
- Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 - 5 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Proficient in both **Mandarin and English**, enabling effective communication with Chinese-speaking customers
- Able to commence work within a short notice

***Next Step**

Please submit your updated resume in **MS Word format** by clicking the **QUICK APPLY** button.

*Yee Voon Hoe (R24124842)

Crew by

HRnet Ventures Pte Ltd

EA Licence No: 24C2435

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus

Application Question(s):

- For this job, are you comfortable travelling to Midvalley, KL to work?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Chinese (required)

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