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Command Center Operator

2 weeks ago

Puchong, Malaysia BAY WATCH ELV SYSTEM SDN BHD Full time

Qualifications:

- Must be at least Diploma in Computer Science/IT or equivalent
- At least 2 years of relevant experience in a command center environment or a similar role
- Ability to work in a 24/7 shift-based environment, including weekends and holidays
- Demonstrated experience in incident management and resolution
- Good problem-solving and decision-making skills
- Good and factual communication skills
- Ability to work well under pressure and in a fast-paced environment
- Ability to understand business processes and financial functions are a plus
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes
- Must successfully pass a criminal background check
- Must be accessible, attentive to details, and proactive
- Ability to multi-task and maintain calm in stressful situations

**Job Description**:

- Part of a team of operators responsible for monitoring and responding to incidents in a 24x7 shift-based environment
- Ensure that incidents are escalated and resolved in a timely and efficient manner, minimizing business impact and maximizing business user satisfaction
- Document all escalated incidents and maintain a detail incident log
- Keep up-to-date on the latest technologies, tools, and processes required for the role
- Adhere to standard operating procedures and compliance with company policies and guidelines
- Participate in incident response training and exercises
- Actively participate on activities which reduce the risk of reoccurring incidents such as problem management forums
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlights any potential concerns /risks and proactively shares best risk management practices
- Other responsibilities entailed

What do we provide to you:

- Basic Salary + Allowances + Annual Bonus
- On-the-job training
- Annual & Medical leave
- Medical coverage
- EPF/SOCSO

Pay: RM2,000.00 - RM2,500.00 per month