Technical Support

3 days ago

Cyberjaya, Malaysia PRO OFFICE TECHNOLOGY SDN BHD Full time

**Hardware and Software Support**
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other devices.
- Assist with operating system installations and upgrades (e.g., Windows, macOS, or Linux).
- Deployment and installation of new project to client.
- Configurations involve printer, scanner and peripheral device.
- Level 2 of support to client to resolve issues via remote or onsite.

**Network and Connectivity**
- Troubleshoot and resolve network connectivity issues, including Wi-Fi and LAN/WAN setups.
- Support the configuration of network devices such as routers, switches, and firewalls.
- Assist in maintaining VPN and remote access services for employees.
- Deployment, installation and configuration on network, access point, switch and etc.

**User Support and Training**
- Maintain and update technical documentation, including user guides and troubleshooting steps.
- Support user to resolve issues facing on client.

**System Maintenance**
- Perform routine system checks, updates, and backups to ensure system integrity.
- Maintain an inventory of IT equipment and ensure timely repairs or replacements.
- Monitor antivirus software and security updates to protect systems from cyber threats.
- Maintenance of system and hardware on client site.
- Update patches, bug and system cleaning for storage

**Incident and Ticket Management**
- Record, prioritize, and manage support requests using a ticketing system.
- Escalate unresolved issues to senior IT staff or external vendors when necessary.
- Document solutions and maintain a knowledge base for recurring issues

**Onboarding and Offboarding**
- Set up and configure workstations, accounts, and access for new employees.
- Ensure secure deactivation of accounts and retrieval of equipment during employee exits.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Are you familiar with IT ticketing systems such as ServiceNow, Jira and etc?

Willingness to travel:

- 75% (preferred)

Work Location: In person

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