Mall Operation Executive

4 days ago

Kuala Lumpur, Malaysia Sooka Sentral Sdn Bhd Full time

Inspect retail outlet and coordinate daily operational needs in order to maintain the operational appearance of the interior and exterior of the mall that are in line with the established management goals and policies.
- Monitor and administer the mall's service providers, evaluate their performance, and propose improvement plan.
- Plan, conduct and manage overall tender process of service provider whenever necessary until completion of agreement within the expectation of the mall.
- Enforcement of all non-compliance from tenants and contractors whenever is required to uphold mall rules and regulations.
- Oversee the operations of housekeeping, pest control, car park & landscaping contractors, consumable items, waste collection and AWCS system by monitoring their daily, weekly and monthly schedule task, attendance and servicing through inspection and management by walking around. Propose necessary improvement to ensure mall standards are followed by contractors and supplier.
- Manage, give instruction and motivate dock department in their working task to ensure loading bay area in good condition, waste collected on time, AWCS system in good function and smooth traffic at loading bay.
- Draft and reply all correspondences to tenants, customers, contractors and local authorities in timely manner to ensure good relationship between the all parties.
- Assist superior in planning and budgeting on expenditures related to mall operating expenses and monitor profit and loss base on monthly submission invoice and credit note to ensure actual budget is correct and use effectively.
- Monitor, report and follow up on mall defect and tenant defect to relevant department and updates superior and tenants pertaining on issue highlighted.
- In running of mall operations, to ensure compliance with relevant rules & guideline of authorities & government bodies.
- To ensure carpark operations running smoothly (i.e), sufficient deployment of staff, functioning machinery and equipment traffic flow etc).Also to monitor and supervise parking service/facilities on daily basis.
- To ensure carpark is cleaned by appointed contractors according to the contract specifications.
- To ensure traffic flow in the carpark are well managed all the times.**Education Qualifications**

**Relevant Experience**
- At least 5 years of working experience in mall operations or similar.
- Good communication and writing skills in Bahasa Malaysia and English.
- Well versed in Microsoft Word, Excel, and Power Point.
- Building Management/Property Management/Facilities Management. (Commercial Building like Mixed Development, Office Tower, Residential).

**Personal Characteristics & Behaviours**
- A team player, meticulous and customer-oriented with good management, organizational and interpersonal skills.
- Strong negotiation skills and experience in dealing with multiple tenant requirements.
- Ability to prioritize and meet deadlines.

**Job Type**: Contract
Contract length: 24 months

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- mall management: 1 year (preferred)

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