Customer Support Kl Sentral May Intake

2 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

_Skillset Recruitment Agency Sdn Bhd is your trusted recruitment partner, connecting top talent with leading employers across Malaysia. This role is for one of our clients, a reputable_ **BPO company in KL Sentral.**_

**Location**: KL Sentral, Kuala Lumpur (5-minute walk from LRT)
**Basic Salary**: RM1,800 (Up to RM2,400 after probation) + up to RM200 KPI Allowance
**Work Schedule**: 5-day workweek, 2 days off, rotational shifts (latest shift up to 9PM)

**JOB REQUIREMENTS**:
Minimum Qualification
- **Diploma with a minimum 6 months of working experienc**e in customer service.
- **Degree fresh graduates are welcome.**:

- Good command of spoken and written English and Bahasa Malaysia.
- Able to work on public holidays, weekends and on rotational shifts.
- Able to start immediately.

**JOB DESCRIPTION**:

- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance.
- Escalated complaints or requests via Service Requests & Trouble Tickets.
- Cross-selling of all products and services including all upgrades for product & packages.
- Spin-gating attempt for customers who request to downgrade their packs.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Undertake any other duties as-and-when assigned by the Management.
- You will be accountable for meeting individual (KPIs) and team goals.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,800.00 - RM2,400.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you willing to work on rotational shift basis?

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- English (preferred)

Work Location: In person

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