Technical Customer Support

**Responsibilities**: As a technical support representative on the Enterprise team, you'll handle a broad range of customer cases for Workspace clients. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. 3. Deliver a consistent high level of customer service. 4. Ensure correct representation...

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

Provide pre-sales technical support. - Provide on-site support, maintenance and servicing/repairing of equipment, instruments and systems. - Perform on-site installation and setup of equipment and systems with strong competent skills. - Perform technical/ product demo, testing & training for customers - Checking technical specification and drawings plus...

Key responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....

Diagnose and troubleshoot technical issues related to POS hardware, software, and network systems to ensure timely resolution and mínimal disruption to business operations. - Guide customers through troubleshooting steps specific to POS systems, ensuring a clear understanding and effective problem resolution tailored to their needs. - Maintain accurate...

**Role Title: Global Test Centre Support Analyst** **Job Type: Permanent with client** **Work Mode: WFH** - Identify severity of case by asking the right questions, analysing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through...

**Responsibilities**: 1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting. 2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research...

**Job Overview**: **Key Responsibilities**: - Provide technical support to internal teams and clients, troubleshooting and resolving software-related issues. - Assist with the integration of APIs and automation tools like **Zapier** to optimize workflows and processes. - Collaborate with developers and other technical teams to resolve complex problems...

We are #hiring #Japanese #TechnicalSupport ROLE: Japanese - Technical Support Location: Kuala Lumpur, Malaysia. **Salary**: RM 15,000 Language: Japanese Education: Diploma and above holder Joining Date: ASAP Required Skill-set : Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On,...

Technical support for customer enquiries - Technical support for internal enquiries - Product suggestion consultation BOM list checking for product suggestion - Support in event and exhibition when necessary - Perform other ad-hoc duties as assigned by the Business Development team **Job Type**: Internship Contract length: 3 months Pay: RM1,200.00 per...