Operator, Data Centre

1 week ago

Petaling Jaya, Malaysia Safeguards CS Sdn Bhd Full time

**JOB DESCRIPTION**
- Run daily, weekly, monthly and yearly batch jobs timely as scheduled based on approved checklists
- Check success and accuracy of reports generated after each batch job
- Monitor the availability and uptime of each of the SST deployed
- Escalate to the First Line Maintenance (FLM) and/or Second Line Maintenance (SLM) vendors on any incidents of unavailability of SST service
- Monitor and follow-up, until resolved on all incidents
- Report to relevant internal stakeholders on all incidents based on the incident reporting matrix
- Facilitate SST security activities e.g., enable/disable USB ports as per approved process
- Prepare ad-hoc, daily, weekly and monthly reports on transactions and incidents
- Alert relevant internal stakeholders on any fraudulent activities noted
- Immediately report any suspected or noted security incidents to relevant internal stakeholders
- Possesses basic understanding of the card payment and ATM industry based on personal experience, available sources and/or online channels; keeps oneself updated on basic information and development of the card payment and ATM industry
- Handle routine operational procedures based on established SOPs (e.g., query handling etc)
- Handle routine processes and requests, (e.g., liaising with SST commissioning team, vendors, CIT, site owners, participants etc), independently based on applicable process guidelines
- Collate necessary information to identify potential improvement opportunities (e.g., site issue, service provider issue)
- Handle routine operational procedures based on established SOPs (e.g., cash replenishment, ATM commissioning etc)
- Establish new and maintain existing vendors & suppliers’ relationships

JOB REQUIREMENT
- Minimum Diploma in Computer Science, Information Technology or in a other field
- Strong computer literacy skills in Microsoft Word, Excel & PowerPoint
- Strong ability to establish, develop and maintain relationships with stakeholders
- Ability to work independently with mínimal supervision
- Willing to work in shift

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- ATM OPERATION: 1 year (preferred)

Work Location: In person

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